Alexa Allen
Tioga
Summary
Detail-oriented professional skilled in maintaining financial records and resolving customer inquiries. Known for strong organizational skills and effective communication, ready to enhance office efficiency and support business goals.
Overview
29
29
years of professional experience
Work History
Office Manager
American Acrylic & Injection, Inc.
Farmerville
01.2016 - Current
- Managed office operations and ensured efficient workflow throughout the organization.
- Implemented filing systems to improve document organization and retrieval efficiency.
- Maintained financial records, including invoices, expenses, and budget tracking.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly, and salaried employees.
- Prepared outgoing shipments, ensuring accurate labeling and documentation.
- Coordinated with vendors to schedule timely deliveries and pickups.
- Processed outbound shipments, including packing and labeling products for delivery.
Paraprofessional
Tioga ISD
Tioga
07.2008 - 05.2012
- Facilitated communication between students, parents, and educators.
- Participated in staff meetings to discuss student progress and strategies.
- Assisted teachers with planning and preparing lessons for students.
- Assisted PIEMS coordinator to collect student documents.
- Assisted principal in daily duties.
Utility Billing Clerk
City of Frisco
Frisco
01.1998 - 09.2001
- Processed utility billing for residential and commercial accounts.
- Assisted customers with billing inquiries and payment arrangements.
- Maintained accurate records of payments and account adjustments.
- Utilized billing software to generate monthly statements efficiently.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
Bank Teller
Prosper State Bank
Prosper
05.1997 - 08.1997
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer and balanced daily transactions.
- Handled customer complaints with professionalism and empathy.
- Performed cash handling duties including counting currency, coins and checks.
Education
High School Diploma -
Prosper ISD
Prosper, TX05-1997
Skills
- Office management
- Staff management
- Employee onboarding
- Payroll processing
- Payables and Receivables
- Vendor engagement
- Customer service
- Shipping/ Receiving small parcel and LTL freight
Computer Experience
- 10+ years experience in Microsoft Office and Quickbooks
- 5+ years experience with ADP
- Knowledgeable with all Apple products
- knowledgeable with office equipment, such as, printers, fax, VOIP phones
Timeline
Office Manager
American Acrylic & Injection, Inc.
01.2016 - Current
Paraprofessional
Tioga ISD
07.2008 - 05.2012
Utility Billing Clerk
City of Frisco
01.1998 - 09.2001
Bank Teller
Prosper State Bank
05.1997 - 08.1997
High School Diploma -
Prosper ISD