Alexa Andrykowski
Powder Springs,GA
Summary
Client Services Manager serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Coordinator/Customer Experience Manager
Atlanta Harley-Davidson - Lithia Springs, GA
06.2022 - Current
- Collaborated with cross-functional teams to create cohesive event plans and deliver exceptional experiences.
- Managed budgets and timelines, ensuring all events were executed within allocated resources.
- Coordinated seamless communication between internal departments to guarantee timely completion of tasks related to each event's success.
- Delivered memorable guest experiences through meticulous attention to detail in planning every aspect of each event.
- Recruited trained, and supervised a talented team of event staff members to ensure smooth execution of all tasks.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Boosted brand awareness by organizing successful promotional events.
- Coordinated florists, photographers, and musicians for events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced overall customer experience through prompt issue resolution improving company reputation.
- Cooperated with coworkers to improve customer experience and manage storefront.
Operations Manager
Hellbender Harley-Davidson - Marietta, GA
08.2018 - 06.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Bartender/Server
Hooters Inc.
03.2016 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
GED -
Hiram High School
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Microsoft Office
- Computer Proficiency
- Event Marketing
- Multicultural Marketing
- Media Planning
- Team leadership and supervision
- Deadline Management
- File Management
- Brand Awareness
- Client meetings
- Vendor coordination
- Records Management
- Social Media Management
- Staff Oversight
- Budget Management
- Cross-functional teams leadership
- Talent Recruitment
- Decision-Making
- Training and Onboarding
Certification
Certified Personal Trainer
Timeline
Event Coordinator/Customer Experience Manager
Atlanta Harley-Davidson - Lithia Springs, GA
06.2022 - Current
Operations Manager
Hellbender Harley-Davidson - Marietta, GA
08.2018 - 06.2022
Bartender/Server
Hooters Inc.
03.2016 - 08.2018
GED -
Hiram High School