Alexa Araujo
Plymouth,Massachusetts
Summary
Dynamic professional with a proven track record at Target, excelling in guest relations and team leadership. Skilled in enhancing customer satisfaction through exceptional service and effective conflict resolution. Strong communicator with expertise in documentation and reporting, fostering a collaborative environment that drives team performance and engagement.
Overview
2026
2026
years of professional experience
Work History
Guest Advocate
Target
Executive Team Leader Service and Engagement
Target
06.2023 - Current
- Enhanced team performance through consistent coaching.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Team Leader Service and Engagment
Target
07.2020 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Cybersecurity -
Wilmington University
New Castle, DEHigh School Diploma - Computer Information Technology
South Shore Technical High School
Hanover, MA06.2011
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Computer skills
- Guest accommodations
- Documentation and reporting
- Emergency response
- First aid training
- Teamwork and collaboration
- Work prioritization
Timeline
Executive Team Leader Service and Engagement
Target
06.2023 - Current
Team Leader Service and Engagment
Target
07.2020 - 06.2023
Guest Advocate
Target
Cybersecurity -
Wilmington University
High School Diploma - Computer Information Technology
South Shore Technical High School
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