Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Aviles

AZUSA,CA

Summary

Dynamic and results-driven professional with extensive experience at Gallo Wine Company/RNDC, specializing in visual merchandising and customer service. Excelled in enhancing store layouts and displays, significantly boosting sales through innovative strategies. Demonstrates exceptional teamwork, problem-solving abilities, and a commitment to excellence. Proven track record in improving customer engagement and satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Representatives Merchandiser

Gallo Wine Company/RNDC
Tustin, CA
04.2022 - Current

• Established effective communication channels with store personnel.

• Ensured shelves were replenished regularly.

• Maintained effective communication with management.

  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.

Sales Associate

Marshalls
Glendora, CA
08.2020 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

N/A - Business

Citrus College
Glendora, CA

High School Diploma - N/A

Glendora High School
Glendora, CA
05.2020

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Active listener
  • Merchandise planning
  • Store maintenance
  • Sales techniques
  • Vendor relations
  • Planogram design
  • In-store support
  • Visual displays
  • Merchandising trends
  • Fixture placement
  • Brand presentations
  • Time management
  • Multitasking
  • Customer service
  • Product knowledge
  • Adaptability and flexibility
  • Organizational skills
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Critical thinking
  • Laptop and mobile device use
  • Active listening
  • Staff training

Timeline

Sales Representatives Merchandiser

Gallo Wine Company/RNDC
04.2022 - Current

Sales Associate

Marshalls
08.2020 - 04.2022

N/A - Business

Citrus College

High School Diploma - N/A

Glendora High School
Alexa Aviles