ALEXA BOLDEN
Spring,TX
Summary
I have a history of operating in a fast-paced office and remote settings to handle administrative functions. I'm able to adapt to new information quickly in order to be a strong contributor to team and business success. I have excellent written and verbal communication strengths with an organized and proactive nature. My previous experience helped me possess a combination of skills & experience to have a strong work ethic and commitment to the quality of work I provide.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Collections Representative
Credit Acceptance
03.2021 - 06.2023
- Advised debtors on payment options and set up payment plans.
- Handled irate customers smoothly to achieve performance targets.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Managed inbound and outbound calls daily in a remote environment.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
Billing Clerk
Municipal Operation & Consulting
Oak Ridge North, TX
06.2020 - 12.2020
- Executed account updates and noted account information in company data systems.
- Responded to customer questions regarding meter readings and deescalated over 100 situations with professionalism and calmness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collected, posted and managed customer account payments.
- Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Legal Clerk
Woodforest National Bank
Houston, TX
02.2018 - 07.2019
- Responsible for processing a variety of legal requests related to customer accounts that are received such as levies, liens, garnishments, subpoenas, power of attorneys, trust, wills, legal research requests, social security account verification, etc
- Routinely review legal documentation provided along with referencing any relevant laws and regulations to ensure requests and orders are processed in accordance with institution and legal requirements
- Facilitate communication on a large volume of moderately complex inquiries between a variety of internal and external parties including but not limited to customers, branches, agencies, and attorneys
- Conduct necessary research on customer transactions such as account holds/releases, payments, invoices, and miscellaneous fees
- Periodically notify customers by mail of actions taken and file any associated responses, records, and payments to courts, agencies, attorneys, etc
POD Adjustments Clerk - Cash Balancing
Woodforest National Bank
Houston, TX
12.2016 - 02.2018
- Conduct branch Cash Balancing by identifying and processing `out of balance' account transactions accordingly then communicating with the appropriate bank associate for relevant support
- Responsible for compiling item research and statement review along with cross training in all areas within Deposit Operations
- Ensure a high level of confidentiality is maintained with any company and stakeholder records/transactions
- Consistently implement process improvement as the nature of adjustments clerk's job duties are fast-paced and require excellent organizational skills with the ability to prioritize workload and multi-task while maintaining a keen attention to detail
Retail Banker
Woodforest National Bank
Atascosa, TX
10.2014 - 12.2016
- Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments
- Open and perform account maintenance on various types of consumer and business accounts
- Assist with other branch servicing duties as requested such as cash balancing, reconcilement's and POD adjustments; ordering cash and supplies; logs and reports; audits and records management
- Achieve personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs
- Enhance customer satisfaction and the professional reputation of the Bank by developing and maintaining good professional relationships with customers, and participating in community events
Education
C.D Hylton High School
2010
Skills
- Proficiency with Microsoft Office, Excel, and Google Sheets
- Detail orientation
- Strong organizational skills
- Remote work experience
- Strong KYC,AML, and OFAC compliance skills
- Effective written and verbal communication
- Legal document review & analytics
- Financial account reconciliation
- Strong problem-solving skills
- Software security competencies
- Data entry
- Account management
- Multitasking
- Customer service-oriented
- Technologically savvy
- Inbound and outbound calling
- Call center experience
- Adaptive team collaboration
Certification
- Licensed/Certified Notary Signing Agent
Timeline
Remote Collections Representative
Credit Acceptance
03.2021 - 06.2023
Billing Clerk
Municipal Operation & Consulting
06.2020 - 12.2020
Legal Clerk
Woodforest National Bank
02.2018 - 07.2019
POD Adjustments Clerk - Cash Balancing
Woodforest National Bank
12.2016 - 02.2018
Retail Banker
Woodforest National Bank
10.2014 - 12.2016
C.D Hylton High School