Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Bolton

Fairfield,CA

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Dedicated to offering exceptional assistance to team members and patients. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Vallejo Tint Shop
05.2020 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Managed over 50 customer calls per day.

Sales Associate

Tommy Hilfiger
08.2018 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Phlebotomy Certification - Phlebotomy Skills

CalRegional
Fairfield
08.2023

Associate of Science - Biology

Solano Community College
Fairfield, CA
05.2024

High School Diploma -

Will C. Wood High School
Vacaville, CA
08.2020

Skills

  • Hospitality Service
  • Administrative Skills
  • Time Management
  • Creative Thinking
  • Medical Terminology
  • Phlebotomy Functions
  • Phlebotomy Procedures
  • Aseptic Techniques
  • Biohazardous Waste Disposal
  • OSHA Regulations

Certification

  • First Aid/CPR Certified [06/2023]
  • CPT - Certified Phlebotomy Technician to follow

Timeline

Receptionist

Vallejo Tint Shop
05.2020 - 07.2023

Sales Associate

Tommy Hilfiger
08.2018 - 03.2020

Phlebotomy Certification - Phlebotomy Skills

CalRegional

Associate of Science - Biology

Solano Community College

High School Diploma -

Will C. Wood High School

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Alexa Bolton