Alexa Buchanan
Mead
Summary
Dynamic and customer-focused, I honed exceptional service and cash handling skills at Sonic, contributing to increased customer satisfaction. Skilled in multitasking and team collaboration, I effectively managed high-pressure situations, ensuring timely and accurate service. My dedication to cleanliness and hospitality service expertise consistently enhanced dining experiences, fostering repeat business and positive feedback.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
Cracker Barrell
10.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
Car Hop
Sonic
06.2022 - 09.2024
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
Education
Basic - Basic
Durant High School
Durant, OKSkills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Memory retention
- Cash handling
- Food presentation
- Personal grooming
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Food handling safety
- Basic math
- Order processing
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
Timeline
Waitress Trainee
Cracker Barrell
10.2024 - Current
Car Hop
Sonic
06.2022 - 09.2024
Basic - Basic
Durant High School
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