Emily Hernandez Maza
Farmers Branch,TX
Summary
Dynamic and results-driven professional with extensive experience at Hello Fresh, excelling in customer service and food safety compliance. Proven ability to enhance guest relations and streamline operations, ensuring high-quality service and satisfaction. Skilled in POS operation and employee training, fostering a collaborative team environment to achieve operational excellence.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Twin Peaks
Lewisville , TX
01.2025 - 03.2025
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Demonstrated proper use of slicers, blenders and other food preparation equipment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed complaints to kitchen staff and served replacement items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained a professional attitude while working in a fast-paced environment.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Completed assigned tasks within designated timeframes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Utilized point-of-sale system to process payments from customers.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed safety protocols when handling hot plates or sharp objects.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Verified that all dishes served met quality expectations.
- Greeted customers and provided menus.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service during meal times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Learned to properly handle cash transactions and process credit card payments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and menu changes.
- Provided exceptional service to high volume of daily customers.
- Assisted with food preparation tasks as requested by the head chef.
- Adhered to health regulations concerning food storage and sanitation practices.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked that all orders were accurate before delivering to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
Cleaning Crew Member
KBS
Farmers Branch, TX
12.2024 - 02.2025
- Collected trash from floors within hallways, bathrooms and work areas.
- Swept, mopped and sanitized wooden and tile floors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Completed routine maintenance checks, notifying management of needed repairs.
- Cleaned windows, door frames, and sills.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Dusted furniture, fixtures, and other surfaces.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Reported damaged and broken furniture, upholstery and fixtures to supervisors.
- Kept records of daily tasks performed on job log sheets.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Emptied trash cans and replaced liners.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Provided excellent customer service when interacting with customers or colleagues.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Vacuumed carpets, furniture, and upholstery.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Stocked restrooms with paper products and soap dispensers.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Notified managers of repair needs or additions to building operating systems.
Waitress Trainee
Mariscos La Marea
Dallas , TX
04.2023 - 06.2024
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Demonstrated proper use of slicers, blenders and other food preparation equipment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained a professional attitude while working in a fast-paced environment.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Completed assigned tasks within designated timeframes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Utilized point-of-sale system to process payments from customers.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed safety protocols when handling hot plates or sharp objects.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Verified that all dishes served met quality expectations.
- Greeted customers and provided menus.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service during meal times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Learned to properly handle cash transactions and process credit card payments.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and menu changes.
- Provided exceptional service to high volume of daily customers.
- Assisted with food preparation tasks as requested by the head chef.
- Adhered to health regulations concerning food storage and sanitation practices.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked that all orders were accurate before delivering to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
Line Producer
Hello Fresh
Irving , TX
11.2022 - 03.2023
- Implemented strategies designed to optimize efficiency while minimizing costs associated with film making processes.
- Handled administrative tasks such as travel arrangements for cast, crew members, approving invoices from vendors, suppliers.
- Worked closely with marketing team in order to create promotional campaigns around upcoming releases.
- Ensured compliance with industry regulations and safety standards throughout the entire production process.
- Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
- Attended regular training sessions to increase machine operating skills.
- Examined final products for conformance with quality and design standards.
- Coordinated work of lighting and sound crews to streamline production operations.
- Communicated approach, characterization and movement for scenes to minimize rehearsals and takes.
- Maintained consistent communication with executive team members regarding updates on current projects.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Developed production schedules and ensured deadlines were met in a timely manner.
- Sorted and packaged products to prepare for processing or shipment.
- Sourced materials necessary for sets, locations, and props, ensuring availability at appropriate times.
- Built and packaged products to comply with multiple work orders and deadlines.
- Packed finished goods into correct packages or boxes.
- Facilitated problem solving sessions when issues arose during the course of filming or editing.
- Compiled scripts, program notes and other material related to productions.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Francisco De Miranda
La Havana Cuba06-2017
Skills
- Point of sale operation
- Food safety compliance
- Customer service
- Inventory management
- Cleaning and sanitation
- Team collaboration
- Time management
- Employee training
- Report generation
- Effective communication
- Attention to detail
- Task prioritization
- Product knowledge
- Food handling safety
- Verbal and written communication
- Menu design
- Food service etiquette
- Beverage service
- Guest relations
- Order processing
- Special event coordination
- Food presentation
- Upselling techniques
- Handling complaints
- Cleanliness
- Physical stamina
- Plate carrying techniques
- Complaint resolution
- Allergy awareness
- Menu presentation
- Food delivery
- Item promotion
- Multitasking and organization
- Table setting arrangements
- Guest relations management
- Customer feedback management
- POS operation
- Strong work ethic
- Positive and professional
- Calm demeanor
- Responsible beverage service
- Cleanliness standards
- Food inspection
- Food station setup
- Menu memorization
- Relationship management
- Food running
- Effective customer upselling
Languages
Spanish
Full Professional
English
Professional
Timeline
Waitress Trainee
Twin Peaks
01.2025 - 03.2025
Cleaning Crew Member
KBS
12.2024 - 02.2025
Waitress Trainee
Mariscos La Marea
04.2023 - 06.2024
Line Producer
Hello Fresh
11.2022 - 03.2023
High School Diploma -
Francisco De Miranda