Emily cato
Malabar,FL
Summary
Professional with strong focus on hospitality and customer service, prepared for this role. Experienced in delivering exceptional dining experiences while maintaining high standards. Adept at working collaboratively, flexible with changing needs, and reliable in fast-paced environments. Skilled in communication, multitasking, and problem-solving, with positive and approachable demeanor.
Overview
4
4
years of professional experience
Work History
Waitress Trainee
Cracker Barrel
01.2022 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Jim O'hears
05.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Business Entrepreneurship
State College of Florida
Bradenton, FL12-2025
Skills
- Cleanliness
- Customer service
- Professional appearance
- Order taking
- Handling complaints
- Memory retention
- Point of sale operation
Timeline
Waitress Trainee
Cracker Barrel
01.2022 - Current
Server
Jim O'hears
05.2021 - 12.2022
Associate of Arts - Business Entrepreneurship
State College of Florida
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