Alexa Canady
Little River,SC
Summary
Proven leader and effective communicator, demonstrated at Dunkin' Donuts by training employees and resolving customer issues, enhancing satisfaction. Excelled in cash handling and multitasking under pressure at Pizzeli’s Italian Oven. Skilled in team leadership and problem-solving, significantly contributing to smooth operations and positive work environments.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Restaurant Hostess
Pizzeli’s Italian Oven
01.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Certified Medical Assistant
Horry-Georgetown Technical College
Conway, SCHigh School Diploma -
SC Whitmore School
Columbia, SC06.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
Accomplishments
In less than one year became shift leader at Dunkin’ Donuts
Timeline
Shift Leader
Dunkin' Donuts
09.2022 - Current
Restaurant Hostess
Pizzeli’s Italian Oven
01.2022 - 07.2022
Certified Medical Assistant
Horry-Georgetown Technical College
High School Diploma -
SC Whitmore School