Alexa Catena
Aurora
Summary
Bachelor of Arts in Psychology with expertise in communication, critical thinking, and human behavior analysis. Demonstrated adaptability and organization, complemented by strong interpersonal skills. Ready to support diverse teams across customer service, administration, education, and health care sectors.
Overview
6
6
years of professional experience
Work History
Hostess
Cafe Toscano
Aurora
12.2021 - Current
- Greeted customers and provided them with menus.
- Ensured compliance with health and safety regulations at all times.
- Greeted guests upon arrival and escorted them to their tables.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Handled cash payments and reconciled daily transactions accurately.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained a clean and organized dining area.
- Answered phones promptly to record and confirm reservations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Server
Angelo's Pizzeria & Bistro
Aurora
01.2019 - 12.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
Alpha Phi Sorority
Kent State University, Student Success Programs
Kent
08.2022 - 05.2025
- Actively contributed to chapter operations, philanthropy, and campus engagement over 3 years as a dedicated member.
- Held leadership position as [e.g., Vice President of Membership Recruitment], overseeing outreach, event planning, and new member education.
- Planned and executed campus-wide events and fundraisers, raising over $X for [e.g., Women’s Heart Health].
- Promoted teamwork and inclusivity through active collaboration with 100+ members.
- Represented the chapter in university events and leadership workshops, strengthening public speaking and networking skills.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2025
Skills
- Effective communication
- Team collaboration
- Critical thinking
- Professionalism
- Multitasking
- Customer service
- Empathy and patience
Accomplishments
- Deans List
Timeline
Alpha Phi Sorority
Kent State University, Student Success Programs
08.2022 - 05.2025
Hostess
Cafe Toscano
12.2021 - Current
Server
Angelo's Pizzeria & Bistro
01.2019 - 12.2020
Bachelor of Arts - Psychology
Kent State University
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