Alexa Ceballos
Roswell
Summary
Dynamic administrative professional with extensive experience at Roswell Vision Care, excelling in customer service. Proven ability to enhance operational efficiency through effective scheduling and meticulous recordkeeping. Recognized for fostering positive workplace culture and streamlining processes, and superior client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
To-Go Host
Texas Roadhouse
Roswell
07.2023 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Managed order processing efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Resolved customer complaints promptly, improving overall dining experience and fostering guest loyalty.
- Trained new staff on menu offerings and service standards, improving service consistency and guest satisfaction.
- Handled cash transactions accurately, ensuring financial integrity and trust during shifts.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
Receptionist
Roswell Vision Care, IDOC
Roswell
06.2021 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
University High School
Roswell, NM05-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Dependable and responsible
- Excellent communication
- Time management
- Data entry
- Computer skills
- Office administration
- Filing scheduling
- Scheduling and Calendar management
- Appointment scheduling
Recordkeeping - mail handling
- Patient history documentation
- Fluent in Language
- Contact lens fitting assistance
- Chart organizing
- HIPAA compliance
Languages
Spanish
Professional
Certification
- Veterinary Assistant
- Food handler certification
Timeline
To-Go Host
Texas Roadhouse
07.2023 - Current
Receptionist
Roswell Vision Care, IDOC
06.2021 - 06.2025
High School Diploma -
University High School