Alexa Colly
Brooklyn
Summary
Organized and adaptable team member with experience in customer service and information management. Known for effective communication and problem resolution skills, aimed at fostering a positive customer experience and supporting team success.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Local Burger
Northampton
03.2024 - 05.2026
- Delivered friendly, efficient service to enhance customer experience.
- Supported team during peak hours to maintain operational flow.
- Processed cash transactions accurately and operated point-of-sale system.
- Restocked supplies and organized inventory for easy access and efficiency.
- Engaged with customers to address inquiries and resolve concerns promptly.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
Librarian
Lily Library
Florence, Northampton
08.2022 - 04.2026
- Organized library materials using classification systems and catalogs.
- Assisted patrons in locating resources and answering inquiries.
- Trained new staff on library policies and operational procedures.
- Organized library equipment and collections.
Team Member
Tandem Bagel Co
Florence
10.2021 - 02.2024
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared fresh bagels and pastries for daily customer service.
- Operated cash registers to process payments from customers.
Education
Associate of Arts - Communications
Holyoke Community College
Holyoke, MA05-2026
Skills
- Point-of-sale operation
- Inventory management
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
Timeline
FOH Team Member
Local Burger
03.2024 - 05.2026
Librarian
Lily Library
08.2022 - 04.2026
Team Member
Tandem Bagel Co
10.2021 - 02.2024
Associate of Arts - Communications
Holyoke Community College