Owen Urbach
Thousand Oaks
Summary
Dedicated front-of-house team member with a strong focus on customer service and operational excellence. Demonstrated success in managing guest interactions, ensuring cleanliness, and optimizing point-of-sale processes. Ready to apply skills in enhancing guest experiences and driving operational efficiency.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Shake Shack
Thousand Oaks
09.2025 - Current
- Provided proactive customer service in fast-paced dining setting, addressing guest needs effectively.
- Educated guests on menu offerings and specials, enhancing overall dining experience.
- Leveraged extensive menu knowledge to provide tailored recommendations, enhancing guest dining experience.
- Resolved customer complaints with professionalism, implementing effective solutions that increased guest satisfaction.
- Collaborated with team members for efficient service delivery during high-demand periods.
- Ensured quality standards through efficient food preparation and assembly of menu items, enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas for operational efficiency.
- Accurately operated point-of-sale system to facilitate smooth cash transactions.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-2027
Skills
- Food handlers card
- Menu knowledge
- Point-of-sale operation
- Food safety practices
- Food hygiene
- Quick service delivery
- Inventory management
- Upselling
- Handling special requests
- Customer support
- Guest complaint resolution
- Customer engagement
- Team collaboration
- Time management
- Station setup
- Hospitality services
Timeline
FOH Team Member
Shake Shack
09.2025 - Current
High School Diploma -
Thousand Oaks High School