Melina Porter
Tempe,AZ
Summary
Detail-oriented team member with a focus on professionalism and efficiency. Proven ability to manage multiple priorities while ensuring cleanliness and compliance with food safety standards, ready to support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chic-fil-A
Tempe, AZ
02.2024 - Current
- Provided exceptional customer service in a fast-paced environment.
- Processed orders accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain the cleanliness and organization of the dining area.
- Assisted in training new team members on operational procedures and service standards.
- Handled customer inquiries and resolved complaints with professionalism and empathy.
- Ensured food safety standards were met during preparation and serving processes.
- Supported fellow team members during peak hours by quickly responding to the needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Serve 50+ guests daily at the front register and drive -through, displaying hospitality to further Chick-fil-A's values.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelor of Social Work - Minor in Psychology
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Tempe High School
Tempe, AZ05-2024
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Greeting guests
- Team collaboration
- Money handling
- Professional appearance
- Complaint handling
- Payment processing
- Allergy awareness
- Point of sale systems
- Active listening
- Menu item memorization
- Health code compliance
- Teamwork and collaboration
- Organizational skills
- Safe food handling
- Food handler certification
- Food handlers card
- Time management
- Problem-solving
- Teamwork
- Reliability
- Customer satisfaction
- Team leadership
Certification
- Certified Dental Assistant
- Radiation Health and Safety (RHS) Training: August- 2022 - May 2024
Timeline
FOH Team Member
Chic-fil-A
02.2024 - Current
Bachelor of Social Work - Minor in Psychology
Arizona State University
High School Diploma -
Tempe High School