Janeyah Pyles-Black
Memphis,TN
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Memphis, Tennessee
09.2023 - 01.2025
- Greeted customers with friendly and professional demeanor.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Ensured compliance with health and safety regulations at all times.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
General Manager of Food Service
Target
Memphis, TN
10.2022 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Trained new hires on company policies and procedures.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
Line Cook
Flame Ramen
Memphis, TN
07.2021 - 10.2021
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Stocked and restocked kitchen supplies as needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma -
Crosstown High
Memphis, TN05.2023
Skills
- Team Player
- Customer Service
- Relationship Building
- Problem-Solving
- Leadership Skills
- Order Preparation
- Stocking and Replenishing
- Teamwork and Collaboration
- Beverage preparation
- Order taking
- Money handling
Timeline
FOH Team Member
Chick-fil-A
09.2023 - 01.2025
General Manager of Food Service
Target
10.2022 - 04.2023
Line Cook
Flame Ramen
07.2021 - 10.2021
High School Diploma -
Crosstown High