Kayla Arnold
Kingsport,TN
Summary
Dedicated mom, seeking to serve at Cedarview Christian School as a teachers aid. I would like the opportunity to invest back into the school and other children the way teachers and staff have already invested in our daughter, and soon our son. Our children are the future of the world and the more we pour into them, helping them build a bold relationship with Christ, the better off we will all be. Professional hospitality worker with strong background in front-of-house operations. Known for seamless team collaboration, ensuring high standards and achieving results. Adept at adapting to changing needs, providing exceptional customer service, and maintaining positive atmosphere. Skilled in communication, conflict resolution, and multitasking.
Overview
12
12
years of professional experience
Work History
FOH Team Member
Chick Fil A
Kingsport, TN
05.2025 - Current
- Greet and welcome customers, answering inquiries regarding menu items and seasonal changes
- Operate point-of-sale system accurately, handling cash and credit transactions efficiently.
- Coordinate with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Prepare customer orders accurately to ensure they receive all items
- Assist with delivering food, filling beverages, and retrieving items for guests.
- Maintain cleanliness, organization, and well stocked front-of-house areas, adhering to health and safety standards.
- Contribute to a positive team environment by assisting coworkers with tasks whenever possible.
- Assist with keeping a clean dining room for our customers, including clean tables and chairs/ booster seats, floors, trash removal, and restrooms.
- Help with end of night closing responsibilities to well prepare the store to welcome staff and customers the following morning
Charge Entry Specialist
Watauga Orthopeadics
Kingsport, TN
08.2014 - 12.2024
- Created and updated patient information, demographics, billing, insurance coverage, emergency contact information, and all legal billing and HIPPA paperwork for practice compliance and guidelines.
- Collected and processed patient payments for copays, deductibles, and out of pocket charges
- Scheduled patient appointments of all types, including in house Doctor, Physician assistant, physical therapy, and imaging appointments. As well as outside facility physical therapy, MRI and CT scans, out patient surgery, and outside referrals to PCP offices, Rheumatology, and Dermatology.
- Worked in the Physical therapy department to implement more streamlined therapy scheduling and protocols to benefit both the therapists needs, as well as timely appointments for patients.
- Was the training lead for new front office and physical therapy office employees in all three office locations (Johnson City, Kingsport, and Bristol.)
- Processed charge entries with attention to detail, ensuring accurate billing information, and supporting medical documentation.
- Reviewed and verified insurance claims for accuracy, enhancing reimbursement rates.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts efficiently.
- Managed complex patient accounts, providing exceptional customer service during interactions.
Cashier
Food City
Kingsport, TN
09.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with product inquiries and store navigation.
- Maintained state guidelines for identification verification of age restricted purchases (OTC medication, tobacco products, and alcohol.)
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Sales Associate/ Cashier
Bed, Bath, and Beyond
Johnson City, TN
01.2014 - 08.2014
- Greeted customers when entering the store, making myself available for any needs or questions.
- Handled cash, credit card, and check payments as well as qualifying tax free purchases. Maintaining a balanced register and deposits.
- Processed customer returns, damages, and exchanges; ensuring those products were returned in good condition to the shelf or discarded of appropriately.
- Assisted with creating registries for weddings, birthdays, house warming, etc. Helping customers both create those registries as well as make purchases from them.
- Gift wrapped items at customer request.
- Maintained clean shelves, customer areas, restrooms, gift wrapping stations, and register areas.
Education
No Degree - General Studies
ETSU / TCC
Johnson City, TN / Tallahassee, FLHigh School Diploma -
Science Hill High School
Johnson City05-2006
Skills
- Great communication and Active listener
- Team player
- Multitasking
- Organizational skills
- Safety awareness
- Schedule management
Timeline
FOH Team Member
Chick Fil A
05.2025 - Current
Cashier
Food City
09.2017 - 05.2018
Charge Entry Specialist
Watauga Orthopeadics
08.2014 - 12.2024
Sales Associate/ Cashier
Bed, Bath, and Beyond
01.2014 - 08.2014
No Degree - General Studies
ETSU / TCC
High School Diploma -
Science Hill High School
Church
Common Ground Church 2844 11E, Bristol, TN 37620
Pastor : Tim Arnold (423-502-5178)
Associate Pastor: Rob Hunt (276-706-0673) / Caleb Hensley: (423-440-5406)
Outside Commitments
At church, my husband and I lead the youth group, and I sing in the choir. I help serve by cooking and providing food for services and church outings. In the past I have helped teach in the kids classroom, as well as lead the music for VBS. I have participated in several music ministries singing at other churches, singing to the homeless in tandem with a food ministry in Bristol, TN, and currently help with a ministry held at Encompass Health on Sunday afternoons.
Professional Referances
John Harless, Chick-Fil-A Manager 423.707.9612
Sloane Burkey, Chick-Fil-A Manager 423.306.2765
Lori Farmer, Watauga Orthopaedics Coding Lead 423.388.5043
Vicky Wheelock, Watauga Orthopaedics Receptionist 423.863.1424
Personal References
Tabitha Hunt (Associate Pastors wife, Friend) 423.429.7373
Anthony Chafin (Church Treasurer, Friend) 423.737.6588
Mary Richards (Neighbor, Friend) 423.384.2379
Cori Hensley (Friend, Former music ministy) 423.794.8844