Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Contreras

El Paso ,TX

Summary

Dynamic bilingual professional with extensive experience as a Spanish Interpreter at Language Line Solutions, excelling in customer service and attention to detail. Proven ability to enhance communication and satisfaction while implementing process improvements. Skilled in Microsoft Office and adept at problem-solving, fostering strong client relationships through active listening and cultural sensitivity.

Overview

12
12
years of professional experience

Work History

Spanish Interpreter

Language Line Solutions
02.2022 - Current
  • Facilitated clear communication between Spanish-speaking clients and English-speaking staff.
  • Participated in training sessions to enhance interpretation skills.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
  • Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.

Co-Owner Party Hall

Majesty
04.2016 - 12.2021
  • Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
  • Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
  • Trained and mentored new staff on operational procedures and best practices.
  • Analyzed sales data to refine inventory management processes and optimize product offerings.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Interacted well with customers to build connections and nurture relationships.

Bi-lingual Customer Service Specialist

Cognosante (Affordable Care Act)
03.2013 - 09.2015
  • Provided bilingual support to customers, enhancing communication and satisfaction.
  • Resolved complex inquiries through effective problem-solving and product knowledge.
  • Maintained accurate records of customer interactions, documenting concerns and resolutions while upholding confidentiality standards.
  • Implemented process improvements that streamlined service delivery and reduced response times.
  • Organized and attend different events for the community to help them learn more about the Affordable Care Act (Obama Care) and help them with their questions and concerns.

Education

Culinary Arts - Culinary Arts

Community College
El Paso, TX
05-2019

License Sales Agent -

Texas Department of Insurance
Austin, TX
03-2008

License Adjuster -

Texas Department of Insurance
Austin, TX
01-2007

GED -

San Jacinto Learning Center
El Paso, TX
01-1997

Skills

  • Spanish fluency
  • Customer service expertise
  • Verbal communication
  • Memory retention
  • Attention to detail
  • Decision-making
  • Microsoft Access
  • Microsoft office
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Active listening

Timeline

Spanish Interpreter

Language Line Solutions
02.2022 - Current

Co-Owner Party Hall

Majesty
04.2016 - 12.2021

Bi-lingual Customer Service Specialist

Cognosante (Affordable Care Act)
03.2013 - 09.2015

Culinary Arts - Culinary Arts

Community College

License Sales Agent -

Texas Department of Insurance

License Adjuster -

Texas Department of Insurance

GED -

San Jacinto Learning Center

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