Alexa Cook
Lehi,ME
Summary
Dynamic professional with a proven track record at Shake It, excelling in customer relations and staff training. Skilled in inventory management and process improvements, enhancing service speed and satisfaction. Strong communicator with expertise in appointment scheduling and data entry, committed to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Client Operations Team Member
Shake It
04.2024 - 07.2025
- Provided excellent customer service by engaging with customers and striving to give them a good experience.
- Operated kitchen equipment efficiently to prepare menu items according to company standards.
- Maintained cleanliness and organization of work areas to ensure a safe environment for staff and customers.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Helped train new employees
Receptionist
Pro Do Blow Dry Bar
08.2023 - 01.2025
- Greeted clients and managed multi-line phone system to ensure smooth operations.
- Scheduled appointments using salon management software, optimizing daily workflow.
- Processed client transactions efficiently, maintaining accuracy in cash handling.
- Assisted with inventory management, tracking product levels and reordering supplies as needed.
- Assisted in making sure the environment is tidy.
Team Leader
Sub Zero Nitrogen Ice Cream
06.2021 - 01.2023
- Managed daily operations to maintain efficient workflow.
- Mentored team members, enhancing skill development and fostering a collaborative environment.
- Implemented process improvements, increasing overall service speed and customer satisfaction.
- Managed inventory levels, optimizing supply chain efficiency and reducing waste.
- Crafted ice cream to meet customer preferences.
Education
High School Diploma - Cosmetology
The Forum Academy
American Fork, UTSkills
- Warehouse operations
- Staff training and development
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Timeline
Client Operations Team Member
Shake It
04.2024 - 07.2025
Receptionist
Pro Do Blow Dry Bar
08.2023 - 01.2025
Team Leader
Sub Zero Nitrogen Ice Cream
06.2021 - 01.2023
High School Diploma - Cosmetology
The Forum Academy