Celeste Steenburgh
Rohnert Park
Summary
Dynamic Client Operations Manager with a proven track record at Decker Communications, Inc., excelling in training logistics and event planning. Expert in optimizing workflows and enhancing employee engagement, I leverage strong organizational skills and cultural awareness to deliver exceptional results and foster a positive workplace culture.
Overview
22
22
years of professional experience
Work History
Client Operations Manager & Administrative Manager | HR & Team Development Coordinator
Decker Communications, Inc.
01.2007 - 12.2024
- Directed end-to-end coordination of nationwide corporate training programs (virtual and in-person), ensuring seamless client experiences from planning through delivery.
- Orchestrated training operations, overseeing global distribution of materials, facilitator travel planning, and post-session reporting to ensure program success.
- Customized and prepared session materials to align with client objectives and program requirements.
- Directed daily office operations, optimizing workflow efficiency and ensuring seamless team support across departments.
- Managed vendor relationships and negotiated service contracts.
- Provided comprehensive executive calendar management and high-level administrative support.
- Recruited, trained, and supervised seasonal interns supporting corporate training initiatives.
- Led end-to-end planning and execution of annual Sales Kickoff (SKO) meetings and Summer Retreats, including venue sourcing, contract coordination, travel logistics, restaurant arrangements, and company awards programming.
- Coordinated employee recognition efforts, celebrating birthdays, anniversaries, and milestones to foster a positive workplace culture, earning recognition as the team member who 'makes the magic happen.'
- Partnered with executive leadership to design and implement culture and engagement initiatives aligned with company values and organizational goals.
- Supported HR operations for teams of 15-45 employees, ensuring compliance, organization, and a positive employee experience.
- Partnered with the COO to manage full-cycle onboarding and offboarding processes.
- Designed and coordinated a structured new-hire onboarding experience, including preparation of customized welcome packages, scheduling introductory team meetings, and coordinating shipment of role-specific equipment and materials.
- Conducted exit interviews and maintained confidential personnel records with discretion and accuracy.
- Supported corporate communications training firm by facilitating program development.
Guest Services Supervisor
Sheraton Sonoma County
Petaluma
01.2003 - 01.2007
- Managed guest check-in and check-out processes, concierge services, and issue resolution, ensuring seamless experiences and high guest satisfaction.
- Supervised front office operations and led guest services staff to create memorable hospitality experiences in a high-volume environment, enhancing guest satisfaction.
- Ensured adherence to brand standards while maintaining service quality and operational accuracy, contributing to overall guest experience.
Education
Bachelor of Arts - Business Communication Studies
San Francisco State University
San Francisco, CA01-2006
Associate of Arts - General Education
Santa Rosa Junior College
Santa Rosa, CA01-2004
Skills
- Human resources administration
- Onboarding and orientation
- Staff management
- Staff training
- AI communication tools
- Training logistics
- Event planning
- Vendor sourcing/management
- Salesforce tools
- Google Workspace
- Microsoft Office 365
- Virtual meeting platforms
- Executive support
- Expense reports
- Time management
- Inventory management
- Warehouse operations
- Cultural awareness
Awards Recognition
- 3× Core Value Award ('Own It,' 'Fun') - Decker Communications
- Employee of the Year - Sheraton Sonoma County, Petaluma
- STAR Recognition Award - ABC 7 News Internship, San Francisco
Professional Development
- Challenger Sales Methodology
- Seminars: Communicate to Influence; Decker Made to Stick (Messaging)
Timeline
Client Operations Manager & Administrative Manager | HR & Team Development Coordinator
Decker Communications, Inc.
01.2007 - 12.2024
Guest Services Supervisor
Sheraton Sonoma County
01.2003 - 01.2007
Bachelor of Arts - Business Communication Studies
San Francisco State University
Associate of Arts - General Education
Santa Rosa Junior College