Alexa Cook
Manitowoc
Summary
Aside from being the owner of my small cleaning business, I am a detail-oriented server, skilled in high-volume dining and customer engagement. Known for strong multitasking abilities and commitment to delivering exceptional service while creating positive client/customer relationships. I have over 8 years of restaurant experience, from small family restaurants to a fine dining steakhouse. I thrive in a fast paced environment and enjoy providing a superior dining experience. I am ready to utilize my extraordinary and unique skill set in a new environment.
Overview
7
7
years of professional experience
Work History
House Cleaner Business Owner
The Squeaky Cleaner LLC
Manitowoc WI
03.2020 - Current
- Led thorough cleaning operations for residential and commercial clients, ensuring high standards of cleanliness.
- Trained new staff on cleaning techniques and safety protocols to maintain operational efficiency.
- Developed customized cleaning plans based on client preferences, enhancing customer satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Server
Fork and Knife Restaurant
Manitowoc, WI
04.2019 - 06.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Streamlined table turnover processes to improve seating efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Lighthouse Inn
Two Rivers, WI
06.2020 - 05.2021
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Implemented feedback systems for continuous improvement in service quality and guest relations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Saltgrass Steakhouse
San Antonio, TX
12.2019 - 05.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Business Management
Lakeshore Technical College
Cleveland, WISkills
- Safe food handling
- Menu memorization
- High volume dining
- Sales techniques
- Order accuracy
- Food safety practices
- Strong work ethic
- Exceptional customer service
Languages
Spanish
Limited Working
Timeline
Server
The Lighthouse Inn
06.2020 - 05.2021
House Cleaner Business Owner
The Squeaky Cleaner LLC
03.2020 - Current
Server
Saltgrass Steakhouse
12.2019 - 05.2020
Server
Fork and Knife Restaurant
04.2019 - 06.2024
Business Management
Lakeshore Technical College