ALEXA CRUZ
Shelton,CT
Summary
Drawing on a solid foundation in psychology and pharmacy, I bring a balanced mix of scientific insight and interpersonal skills to every challenge. Experienced in process improvement, stakeholder engagement, and regulatory compliance, I thrive under pressure and prioritize accuracy. Passionate about driving real-world outcomes, I aim to make a meaningful difference wherever I contribute.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmaceutical Case Manager & IV Admixture Technician
Griffin Hospital
Derby, CT
11.2024 - Current
- Spearhead the preparation of sterile IV and chemotherapy admixtures, ensuring 100% compliance with USP / standards to guarantee patient safety and treatment efficacy.
- Develop and lead innovative medication adherence initiatives, utilizing behavioral science principles to improve patient compliance rates and reduce hospital readmissions.
- Act as a critical communication conduit among multidisciplinary teams and patients, translating complex clinical information into actionable care plans with cultural competence and empathy.
Certified Pharmacy Technician & Immunizer
CVS Pharmacy
Fairfield, CT
11.2021 - 11.2024
- Delivered over 1,000 immunizations and point-of-care tests, providing clear, patient-specific guidance that increased vaccination uptake and health literacy.
- Championed the onboarding and training of pharmacy technicians, fostering a culture of excellence, compliance, and patient-centered care.
- Navigate insurance and prior authorization processes efficiently to facilitate timely access to necessary medications
Certified Pharmacy Technician (CPhT)
Hartford HealthCare Medical Group St. Vincent's Behavioral Health
Westport, CT
07.2022 - 09.2023
- Prepared sterile and non-sterile medications, including IM antipsychotics and mood stabilizers, in strict accordance with USP / and facility-specific psychiatric protocols.
- Adapted quickly to evolving patient and unit needs, demonstrating calm focus and precision during psychiatric crises and medication emergencies.
- Maintained and tracked controlled substance inventory within the behavioral health unit, ensuring full compliance with DEA regulations and minimizing diversion risk.
Pharmacy Technician
Rite Aid
Milford, CT
10.2020 - 11.2021
- Accurately processed and filled prescriptions while maintaining full compliance with state and federal pharmacy regulations.
- Assisted in the coordination and scheduling of COVID-19 testing and vaccine appointments, helping streamline public health efforts.
- Monitored and rotated pharmacy inventory daily, ensuring proper storage conditions, minimizing waste, and maintaining compliance with expiration and recall protocols.
Certified Trainer, Bartender, Server
Outback Steakhouse
Wilton, CT
05.2019 - 10.2021
- Led the onboarding and training of new front-of-house team members, fostering a high-performance service culture and consistent guest experience.
- Oversaw daily cash handling, tip distribution, and POS transactions, ensuring accuracy and accountability.
- Engaged guests with friendly conversation and attentive service, enhancing the overall bar experience and encouraging repeat visits.
Server/Bartender/Trainer
Carmine's Ristorante Italiano
Shelton, CT
07.2013 - 05.2019
- Created a welcoming and inclusive environment for guests and team members, promoting teamwork and morale.
- Curated fine dining experiences through attentive tableside service, in-depth menu knowledge, and personalized wine pairing recommendations.
- Supported private events and large parties, coordinating service timing and setup to deliver seamless group dining experiences.
Education
Bachelor of Science - Psychology
Southern Connecticut State University
New Haven, CT05.2022
Skills
- Problem-Solving & Critical Thinking
- Adaptability & Learning Agility
- Communication Skills
- Technical Proficiency
Certification
- PTCB Certification, 11/01/22, 11/01/26
- American Red Cross - First Aid/CPR/AED, 09/01/23, 09/01/25
- Pharmacy-Based Immunization Administration (APhA), 08/01/23, 08/01/25
Languages
- Spanish
- English
Timeline
Pharmaceutical Case Manager & IV Admixture Technician
Griffin Hospital
11.2024 - Current
Certified Pharmacy Technician (CPhT)
Hartford HealthCare Medical Group St. Vincent's Behavioral Health
07.2022 - 09.2023
Certified Pharmacy Technician & Immunizer
CVS Pharmacy
11.2021 - 11.2024
Pharmacy Technician
Rite Aid
10.2020 - 11.2021
Certified Trainer, Bartender, Server
Outback Steakhouse
05.2019 - 10.2021
Server/Bartender/Trainer
Carmine's Ristorante Italiano
07.2013 - 05.2019
Bachelor of Science - Psychology
Southern Connecticut State University