Alexa Dail
St. Mattews ,SC
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Team Player.
Overview
6
6
years of professional experience
Work History
Sales Representative
Stone Interiors
11.2021 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bartender / Server
Wings And Ale
09.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Caregiver
Family
07.2018 - 01.2019
- My Grandmother turned terminally ill from COPD and Bladder cancer and needed care around the clock. I moved in with her for the last year of her life to assist her with all daily functions. From medication to transporting to Dr. appointments. She was also diabetic so administered insulin as needed. She passed on 1-1-2019
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cooked meals and assisted Grandmother with eating tasks to support healthy nutrition.
- Transported Grandmother to and from medical appointments with safety and efficiency.
Education
High School Diploma -
Midlands Technical College
West Columbia, SC06.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Bartender / Server
Wings And Ale
09.2022 - 08.2023
Sales Representative
Stone Interiors
11.2021 - 02.2024
Caregiver
Family
07.2018 - 01.2019
High School Diploma -
Midlands Technical College
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