Alexa Diaz
Ventura,CA
Summary
Dynamic and safety-oriented professional eager to contribute to Delta Air Lines as a Flight Attendant. Proven expertise in delivering outstanding customer service, adeptly resolving concerns, and thriving in high-pressure environments. Recognized for exceptional professionalism, adaptability, and strong communication skills, with a steadfast commitment to safety. Passionate about enhancing the travel experience by upholding the highest standards of passenger care, safety, and cultural sensitivity.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-8
Rio School District
Oxnard, CA
01.2025 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Managed classroom behavior effectively, fostering a positive and safe learning environment.
- Provided feedback to educators on student performance and classroom dynamics.
- Prioritized safety and well being of students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Server/ Bartender
Dargan’s Irish Pub and Restaurant
02.2021 - Current
- Developed strong relationships with regular customers, fostering a welcoming environment at the pub.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
- Trained new staff on menu items, service protocols, and operational standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest experience.
English as a Foreign Language Teacher
NALCAP
Andalucia, Spain
10.2024 - 06.2025
- Developed engaging lesson plans tailored to diverse language proficiency levels.
- Implemented interactive teaching methods to enhance student participation and retention.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with colleagues to create a cohesive curriculum aligned with educational standards.
- Organized cultural exchange activities to enrich students' understanding of English-speaking cultures.
Server
The Little Lion
08.2024 - 12.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Caregiver
IHSS
Ventura
08.2020 - 01.2021
- Provided compassionate care and support to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
- Maintained accurate documentation of client progress and changes in condition.
- Coordinated with healthcare professionals to manage client medications and appointments effectively.
- Implemented health and safety measures to enhance client safety during care visits.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prioritized patient dignity, privacy, and autonomy, and safety during all aspects of care provision.
Server
Mimi’s Cafe
Ventura/Long Beach
03.2019 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality .
Sales Lead
White House Black Market
Oxnard, CA
06.2017 - 11.2018
- Led sales team to exceed monthly targets through strategic planning and motivation.
- Trained and mentored new staff on product knowledge and customer engagement techniques.
- Implemented customer service initiatives that enhanced client satisfaction and loyalty metrics.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
Education
Graduated -
Buena High School
Ventura01-2016
Associates Degree - undefined
Ventura Community College
Ventura06-2016
Associate of Arts - Theatre Arts
Ventura Community College
Ventura, CA06-2019
Bachelor of Arts - Liberal Arts
Long Beach State University
Long Beach, CA06-2024
Skills
- Professional appearance
- Hospitality service expertise
- Team collaboration
- Cultural sensitivity
- Food safety practices
- Communication skills
- Public speaking comfortability
- Task prioritization
- Foreign language proficiency
- Adaptable
- Complex problem-solving
- Safety awareness
- Emergency response readiness
LANGUAGES
English, Spanish, mediocre French
Timeline
Substitute Teacher, K-8
Rio School District
01.2025 - Current
English as a Foreign Language Teacher
NALCAP
10.2024 - 06.2025
Server
The Little Lion
08.2024 - 12.2024
Server/ Bartender
Dargan’s Irish Pub and Restaurant
02.2021 - Current
Caregiver
IHSS
08.2020 - 01.2021
Server
Mimi’s Cafe
03.2019 - 03.2020
Sales Lead
White House Black Market
06.2017 - 11.2018
Associates Degree - undefined
Ventura Community College
Graduated -
Buena High School
Associate of Arts - Theatre Arts
Ventura Community College
Bachelor of Arts - Liberal Arts
Long Beach State University