Alexa Duffy
Fort Myers,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Server, Bartender and Hostess
Cypress Cove at Health Park
05.2016 - 12.2023
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating and reservation systems, ensuring efficient table turnover
- Effectively communicated with servers and kitchen staff to ensure smooth and timely service
- Assisted with maintaining cleanliness of the dining area, including resetting tables and organizing silverware
- Resolved any guest complaints and inquiries, ensuring a positive dining experience for all customers
- Ensured complete accuracy in order taking and communicated special dietary requests to the kitchen.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associates Degree in General Studies -
Florida SouthWestern State College
Fort Myers, Florida03.2024
High School Diploma -
Cypress Lake High School
Fort Myers, Florida12.2020
Bachelors Degree in Supervision and Management -
Florida SouthWestern State College
Fort Myers, Florida05.2018
Skills
- Strong Work Ethic
- Excellent Communication
- Customer Relations
- Task Prioritization
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Organization and Time Management
References
- Sheilah Larsen, Supervisor at Cypress Cove, (239)-672-6943, slarsen@cypressliving.org
- Olivia Campbell, Manager at Cypress Cove, (239)-823-4658, ocampbell@cypressliving.org
Timeline
Server, Bartender and Hostess
Cypress Cove at Health Park
05.2016 - 12.2023
Associates Degree in General Studies -
Florida SouthWestern State College
High School Diploma -
Cypress Lake High School
Bachelors Degree in Supervision and Management -
Florida SouthWestern State College
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