Alexa Duncan
Salina,KS
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and great work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cirilla's
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Team Leader Manager
Goodwill Industries
03.2021 - 04.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Salina High School South
Salina, KS05.2022
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Money Handling
- Stocking and Receiving
- Store Opening and Closing
Timeline
Sales Associate
Cirilla's
04.2023 - Current
Team Leader Manager
Goodwill Industries
03.2021 - 04.2024
High School Diploma -
Salina High School South
Similar Profiles
Linsey LarrickLinsey Larrick
Assistant Manager at Cirilla'sAssistant Manager at Cirilla's
Megan MartinMegan Martin
Sales Clerk at Cirilla'sSales Clerk at Cirilla's
Amy RossAmy Ross
Retail Clerk at Cirilla'sRetail Clerk at Cirilla's
Christopher HuiettChristopher Huiett
Pasting Robot Operator at StrytenPasting Robot Operator at Stryten
Harold LemlerHarold Lemler
Delivery Driver at Crown DistributorsDelivery Driver at Crown Distributors