Blanca Mancia
Fort Worth
Summary
Hard working employee with 3 years of experience in hospitality and customer service . Strong and responsible by providing a great customer experience . Efficiency by Following directions and procedures . 3 years of experience in cook , stocking and merchandising skills . Flexible with changing business needs . Learn fast . Efficient . Very punctual . Verbal and written communication, English /spanish
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
4
4
years of professional experience
Work History
Sales Associate
Primerica
Fort Worth
11.2024 - 04.2025
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Housekeeping Attendant
UTSW Medical Center
Dallas
08.2022 - 10.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures, and window sills tc
- Keen areas clean and comtortable
- Engaged with guests on room requirements and amenities to promote overal satisfaction
- DIsposed of trash and recyclables each dav to avoid waste buildup
- Trained new emplovees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated wet-vacuums. butting machines. vacuums and upholster cleaners to clean rugs, carpets, and upholstered furniture.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Kept records of room availability and occupancy rates.
- Operated floor care machines such as vacuums, buffers and extractors in accordance with manufacturer's instructions.
- Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Cashier Assistant
JCPenney
Dallas
09.2021 - 08.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer salistacion
- Retrieved Items for customers and vertied prices.
- Learned duties for various positions and provided backup at key times
- Worked with floor team and managers to meet wide range of customer needs
- Used POS system to enter orders, process payments and issue receipts.
- Processed customer transactions accurately and efficiently.
- Issued receipts, refunds, credits or change due to customers.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
Education
High School -
The Great James Madison High School
Dallas, TXSkills
- Customer service
- Flexible with changing business needs
- Learn fast
- Very punctual
- Multitasking strength
- Excellent communication skills
- POS system operation
- Efficient
- Creative
- Attention to detail
- Very organized
- Teamwork collaboration
- Verbal and written communication English / Spanish
- Capable to stand , push , lift
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Sales Associate
Primerica
11.2024 - 04.2025
Housekeeping Attendant
UTSW Medical Center
08.2022 - 10.2023
Cashier Assistant
JCPenney
09.2021 - 08.2022
High School -
The Great James Madison High School