ALEXA FISHER
Summary
Branch Manager with over 11 years of experience in the Credit Union movement, specializing in leadership, project planning, and strategic communication. Proven track record in driving organizational efficiency and enhancing member-focused outcomes. Aiming to leverage expertise in project management and process improvement roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager of Service Centers
Suncoast Credit Union
St. Petersburg
12.2021 - Current
- Oversaw branch operations to enhance service delivery and elevate member satisfaction.
- Cultivated partnerships with local businesses to foster community engagement initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Led and motivated team members to achieve optimal performance.
Senior Member Advocate
Suncoast Credit Union
Clearwater
06.2018 - 12.2021
- Assisted members with account inquiries and processed transactions to ensure timely resolution.
- Resolved member issues through effective communication and problem-solving to improve member satisfaction.
- Educated members on products and services, fostering a better understanding of their financial options.
Consumer Loan Support Representative
Suncoast Credit Union
Tampa
05.2017 - 06.2018
- Guided members through loan application process, ensuring all necessary documentation was collected for timely approval.
- Coordinated with underwriters to facilitate timely processing of loan requests.
- Reviewed loan files for accuracy and compliance with company policies.
- Resolved loan-related inquiries from customers, enhancing their understanding of loan options and processes.
Education
Some College (No Degree) -
Indiana State University
Terre Haute, INSkills
- Influential Leadership
- Project Planning
- Strategic Communication
- Analytical Problem Solving
- Continuous Improvement Mindset
- Business & Technical Acumen
Certification
- Citizen Developer - UiPath (2024)
- Designated Project Manager - University of South Florida (2023)
Timeline
Senior Manager of Service Centers
Suncoast Credit Union
12.2021 - Current
Senior Member Advocate
Suncoast Credit Union
06.2018 - 12.2021
Consumer Loan Support Representative
Suncoast Credit Union
05.2017 - 06.2018
Some College (No Degree) -
Indiana State University