Alexa Fox
Virginia Beach,VA
Summary
Solid team player with outgoing, positive demeanor and proven skills in providing excellent customer service and establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Diverse experience in retail, childcare and hospitality, specializing in quality, speed and cleanliness. Articulate, energetic and dependable with strong passion for developing relationships with customers and cultivating partnerships to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Trainee
GEICO
1345 Perimeter Pkwy
04.2024 - 08.2024
- Completed all assigned tasks promptly, demonstrating commitment to quality service delivery for both internal and external stakeholders alike.
- Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Child Caregiver
Gwanda Marshall
1207 Rodman Ave, Portsmouth, Virginia
03.2020 - 03.2024
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Liaised with parents and guardians to discuss child progress.
Retail Associate
Macy's
701 Lynnhaven Pkwy
02.2022 - 08.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Server/Restaurant Hostess
Cracker Barrel
701 Lynnhaven Pkwy
12.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Retail Associate/Head Cashier
Walmart
2858 Virginia Beach Blvd
01.2018 - 12.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Business Administration
Tidewater Community College
Norfolk, VA12.2025
High School Diploma -
James Madison High School
06.2020
Skills
- Call center experience
- Data entry proficiency
- Empathy Display
- Customer Relations
- Computer Proficiency
- Professional telephone demeanor
- Building rapport
- Reliability and punctuality
- Teamwork and Collaboration
- Relationship Building
Timeline
Customer Service Representative Trainee
GEICO
04.2024 - 08.2024
Retail Associate
Macy's
02.2022 - 08.2023
Child Caregiver
Gwanda Marshall
03.2020 - 03.2024
Server/Restaurant Hostess
Cracker Barrel
12.2018 - 03.2020
Retail Associate/Head Cashier
Walmart
01.2018 - 12.2018
No Degree - Business Administration
Tidewater Community College
High School Diploma -
James Madison High School