LISBETH CRUZ
Providence
Summary
Bilingual Customer Service Professional specializing in retention and billing accuracy. Resolved high-priority complaints and managed over 80 inbound calls daily, restoring accounts and processing payments to enhance service quality. Cultivated long-lasting customer relationships through effective communication and conflict resolution, contributing to increased customer satisfaction ratings and improved brand reputation.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative (customer Service Sales Rep)
EverWash
Pennsylvania Furnace
05.2022 - Current
- Resolved high-priority customer complaints via phone and email, restoring accounts and preventing churn.
- Maintained customer records and updated service notes, ensuring accurate interaction histories for improved service continuity.
- Answered 80+ inbound customer calls daily, resolved service issues and preserved active subscriptions.
- Processed membership payments and refunds in POS system, correcting billing errors to restore accounts and enhance customer satisfaction.
Warehouse Stocker
Home goods
Lincoln
11.2021 - 02.2022
- Loaded and staged incoming pallets reducing unload delays for morning shift.
- Maintained cleanliness and organization of stock areas.
- Maintained cleanliness of warehouse by sweeping, mopping and organizing products.
- Shifted incoming roll cages to staging area with electric jack, cutting morning backlog by hours.
- Conducted daily safety checks on pallet jacks and reported defects to maintenance for repair.
Customer Service Sales Representative (customer Service Sales Rep)
Curacao
Las Vegas
04.2019 - 05.2020
- Processed returns and exchanges per company policy, restoring customer confidence and recovering sales.
- Closed daily sales transactions using CRM entries, meeting quota while maintaining accurate records.
- Managed merchandise returns by inspecting items, issuing refunds or exchanges per company policy.
Education
Graduated -
Western high school
Las VegasHospitality & Tourism
College of Southern Nevada
Las VegasSkills
- Bilingual, Quality Assurance, Attention to Detail, Conflict Resolution, Adaptability
- Product knowledge
- Customer loyalty programs
- Quality Assurance
- Attention to Detail
- Problem solving
- Conflict Resolution
- Adaptability
- Effective communication
- Call center experience
- Bilingual
- Call center experience
LANGUAGES
Spanish (Native)
Timeline
Customer Service Sales Representative (customer Service Sales Rep)
EverWash
05.2022 - Current
Warehouse Stocker
Home goods
11.2021 - 02.2022
Customer Service Sales Representative (customer Service Sales Rep)
Curacao
04.2019 - 05.2020
Graduated -
Western high school
Hospitality & Tourism
College of Southern Nevada