Alexa Gallardo
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
1
1
year of professional experience
Work History
Online Grocery Pick-Up Clerk
Kroger's
02.2024 - Current
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Enhanced customer satisfaction by efficiently processing and organizing online orders.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Contributed to the reduction of item return rates by accurately fulfilling each order according to customer specifications.
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
- Conducted regular inventory audits, preventing stock discrepancies and ensuring accurate product availability.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
Associate
Marshalls and Homegoods
09.2023 - 02.2024
- Worked varied hours to meet seasonal and business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
Education
High school -
Ischool
05.2023
College - Cyber security
Lone Star
05.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Time Management
- Dependable and reliable
- Attention to Detail
Timeline
Online Grocery Pick-Up Clerk
Kroger's
02.2024 - Current
Associate
Marshalls and Homegoods
09.2023 - 02.2024
High school -
Ischool
College - Cyber security
Lone Star
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