Alexa Gerena
New York,NY
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate/ Cashier
Marshalls Department Store
Brooklyn, New York
09.2023 - Current
- Price checks
- Organizing
- Stocking
- Working with others
- Customer service
- Making sure each customer has a great experience each time they come in
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Used technology resources to assist customers in locating and selecting items.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Science -
College of Staten Island
Staten Island, NY06-2028
High School Diploma -
Abraham Lincoln Highschool
Brooklyn, New York06-2024
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Exceeds sales goals
- Cash register operation
- Written and oral communication skills
- Energetic self-starter
- Excellent people skills
- Retail merchandising expertise
- Dispute mediation
- Payment processing
- Order processing
- Client service
- Problem-solving skills
- Reliable and punctual
- Service oriented
- Merchandising
- Exceptional customer service
- Excellent communication skills
- Store opening and closing
- Cash handling
- Professional demeanor
- Policy and procedure adherence
- Teamwork and collaboration
- Cleaning techniques
- Sales strategies
- Stocking and receiving
- POS system operation
- Sales training
- Multi-tasking strength
- Feedback implementation
Timeline
Sales Associate/ Cashier
Marshalls Department Store
09.2023 - Current
Bachelor of Science -
College of Staten Island
High School Diploma -
Abraham Lincoln Highschool