Alexa Gomez
San Antonio,TX
Summary
Outgoing and service-driven hospitality professional with extensive experience in high-volume and fine-dining establishments. Recognized for leadership, efficiency, and the ability to connect with guests in diverse environments. Thrives under pressure, embraces new challenges, and consistently delivers memorable guest experiences.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Server/ Bartender
Dicks Last Resort
San Antonio, TX
07.2021 - Current
- Delivered high-volume bar service in a fast-paced, high-energy restaurant environment
- Crafted and served alcoholic and non alcoholic beverages while maintaining speed, accuracy, and consistency.
- Provided exceptional guest experiences through engaging, humorous, and interactive service aligned with brand standards
- Managed cash handling, POS transactions, and tabs with accuracy and accountability.
- Maintained compliance with TABC regulations, responsible alcohol service, and guest safety.
- Trained and mentored new bartenders and servers on service standards, bar procedures, and customer engagement
Server/Bartender
Texas de Brazil
San Antonio, TX
01.2018 - 07.2021
- Delivered elevated fine-dining service in a high-volume, upscale churrascaria environment.
- Provided attentive tableside service while educating guest on menu items, wine pairing, and dining experience.
- Consistently exceeding guest expectations through professionalism, timing, and attention to detail.
- Earned promotion from server to bartender based on performance, reliability, and guest service excellence.
- Prepared and served classic and specialty cocktails, wine, and beer with precision and consistency.
- Maintained a clean, organized bar while managing multiple guest orders efficiently
- Handled cash, credit transactions, and POS system with accuracy.
- Upheld all alcohol service laws and company policies to ensure guest safety.
Server
Hard Rock Cafe
San Antonio, TX
05.2016 - 01.2018
- Provided exceptional customer service to enhance dining experiences.
- Delivered food and beverages promptly to guests' tables.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Demonstrated strong Menu Knowledge, including food, cocktails, and retail promotions.
- Managed multiple tables simultaneously while’s maintaining accuracy and efficiency
- Processed POS transactions, cash handling, and guest checks with attention to details
Education
Osbourn Park High School
Manassas, VASkills
- Leadership & team support
- Strong work ethic & reliability
- Quick learner; adaptable to new systems and environments
- Efficient time management in fast-paced settings
- Outgoing, guest-focused communication style
- Confident problem-solving and decision-making
- Thrives under pressure and embraces new challenges
- Professional conflict resolution and de-escalation
- Strong multitasking and organizational skills
Timeline
Server/ Bartender
Dicks Last Resort
07.2021 - Current
Server/Bartender
Texas de Brazil
01.2018 - 07.2021
Server
Hard Rock Cafe
05.2016 - 01.2018
Osbourn Park High School