Maddyson Hadley
Plano
Summary
Energetic and customer-focused hospitality professional with 4+ years of experience in fast-paced restaurant, bar, and guest service environments. Proven success in sales, upselling, team leadership, conflict resolution, and creating exceptional customer experiences. Strong background in bartending, serving, shift leadership, cash handling, and managing high-volume operations. Recognized for professionalism, reliability, and the ability to build rapport quickly with guests and team members. Seeking to transition skills into customer service, leasing, office, or sales-focused roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Lupe Tortilla
Allen, TX
01.2026 - Current
- Deliver high-quality guest experiences in a fast-paced, high-volume environment
- Upsell menu items, beverages, and specials to increase revenue
- Handle multiple tables while maintaining speed and accuracy
- Resolve guest concerns professionally and efficiently
- Prepare beverages while ensuring compliance and quality standards
Cocktail Server/Bartender/Event Specialist
TopGolf
Allen, TX
03.2025 - 01.2026
- Provided food and beverage service to large guest sections in entertainment venue
- Managed high transaction volume while maintaining positive guest interactions
- Promoted specials, events, and upgraded experiences
- Worked closely with team members to maintain smooth operations during peak hours
Manager/Cocktail Server/Bartender
The Brass Tap
Allen, TX
01.2023 - 02.2025
- Supervised staff and assisted with daily shift operations
- Managed scheduling support, training, and team accountability
- Handled customer escalations and resolved service issues
- Oversaw opening/closing procedures and cash management
- Helped drive sales through guest engagement and service standards
Server/Bartender
Uncle Julio’s
Frisco, TX
01.2022 - 01.2023
- Delivered attentive dine-in service in busy restaurant setting
- Maintained strong product knowledge for food and beverage recommendations
- Processed payments accurately and efficiently
- Built repeat customer relationships through excellent service
Education
High School Diploma -
Eleanor Roosevelt
Eastvale, CA06.2019
Skills
- Customer Service Excellence
- Sales & Upselling
- Leadership & Team Support
- Conflict Resolution
- Cash Handling / POS Systems
- Multitasking Under Pressure
- Communication Skills
- Time Management
- Problem Solving
- Relationship Building
- Bartending & Beverage Service
- Training New Employees
Certification
- TABC
- FOOD HANDLERS
Timeline
Server/Bartender
Lupe Tortilla
01.2026 - Current
Cocktail Server/Bartender/Event Specialist
TopGolf
03.2025 - 01.2026
Manager/Cocktail Server/Bartender
The Brass Tap
01.2023 - 02.2025
Server/Bartender
Uncle Julio’s
01.2022 - 01.2023
High School Diploma -
Eleanor Roosevelt