Michelle Bowley
Hagan's Grill
Hampton
11
years of professional experience
Customer-focused Server/Bartender with extensive experience in table service, bar operations, and POS accuracy. Skilled in client relationship management, organization, and handling busy shifts with efficiency. Reliable support for smooth guest experiences, repeat business, and consistent service quality.
Work History
Server/Bartender
6 Years 11 Months- Delivered attentive table and bar service while maintaining accurate order flow during busy shifts.
- Prepared mixed drinks, beer, and wine orders according to house recipes and guest preferences.
- Managed POS transactions, cash handling, and closing reconciliation with strong attention to detail.
- Coordinated food and beverage timing with kitchen staff to support smooth guest service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Monitored bar inventory and restocked supplies to maintain efficient shift readiness.
Server/Bartender
1 Year 6 Months- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Delivered attentive table and bar service while maintaining accurate order flow during busy shifts.
- Coordinated food and beverage timing with kitchen staff to support smooth guest service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
1 Year 6 Months- Trained new servers on table service standards, menu knowledge, and guest recovery techniques.
- Managed multiple tables efficiently while maintaining accurate order communication with kitchen staff.
- Delivered prompt food and beverage service, ensuring consistent guest satisfaction throughout shifts.
- Resolved customer concerns professionally, preserving positive dining experiences and repeat business.
- Processed checks accurately, handled payments securely, and balanced closing responsibilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Arts - English Literature
Skills
Collaborative problem-solving
Collaborative teamwork
Fast learner
Service excellence
Socially engaging personality
Honest and dependable
Attention to detail
Multitasking
Client relationship management
Customer service excellence
Strong verbal communication
Organizational skills
Timeline
Server/Bartender
Hagan's Grill
10.2019 - 09.2026Read More
Server/Bartender
Bogies at Depot Square
09.2017 - 03.2019Read More
Server
Rico Figgs
03.2016 - 09.2017Read More
U.N.H.
Associate of Arts from English Literature
Read More