Kim Thomas
Churchill Downs/Levy Restaurants
Mt. Washington,Kentucky
39
years of professional experience
Dedicated hospitality professional with a strong background in delivering exceptional customer service. Expertise in teamwork and adaptability to meet dynamic demands. Capable of managing multiple tasks, addressing customer inquiries, and maintaining organized workspaces.
Work History
Server/Bartender
17 Years 3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Streamlined order-taking process to enhance efficiency and accuracy.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented upselling techniques, improving overall sales performance.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Teacher
24 Years 11 Months- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment that encouraged student participation and collaboration.
- Utilized educational technology to enhance instructional delivery and student engagement.
- Assessed student performance through various evaluation methods, providing constructive feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that promote critical thinking and creativity.
- Analyzed student data to inform instructional decisions, driving improvements in overall academic performance.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Server
13 Years 6 Months- Provided exceptional customer service, ensuring satisfaction during dining experiences.
- Managed multiple tables efficiently, maintaining a fast-paced work environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to meet health and safety regulations.
- Developed lasting relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma
Master of Arts - Learning And Behavior Disorders
Bachelor of Arts - Proffesional Studies With Emphasis in Education
Skills
Exceptional customer service
Customer service excellence
Professional appearance
Hospitality service expertise
Memory retention
Mixology techniques
Guest engagement
Customer interaction
Timeline
Server/Bartender
Churchill Downs/Levy Restaurants
05.2009 - CurrentRead More
Teacher
Bullitt County Public Schools
08.2001 - 07.2026Read More
Server
Cracker Barrell Old Country Store
02.1988 - 08.2001Read More
Western Kentucky University
Master of Arts from Learning And Behavior Disorders
Read More
Bullitt East High School
High School Diploma
Read More
Midway College
Bachelor of Arts from Proffesional Studies With Emphasis in Education
Read More