Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Personal Information
References
Timeline
Generic

Janice Garcia

Kissimmee,Fl

Summary

Reliable translator possessing excellent critical thinking skills and Spanish-English bilingual fluency. Polished in converting written materials, relaying concepts and ideas between languages. Meticulous and detailed professional. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server/Bartender

Mr. and Mrs. Crab
02.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sr. Team Lead

Hot N Juicy Crawfish Restaurant
05.2018 - 02.2020
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Set up and calibrated machinery to meet specific production requirements.
  • Streamlined project workflow for increased efficiency by identifying bottlenecks and optimizing processes.
  • Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential.

Bartender

Uno's Pizzeria and Grill
04.2016 - 05.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

HSD -

James Ford Rhodes High School
Cleveland, OH

Massage Therapy -

Sanford Brown College
Berea, OH

Skills

  • Demonstrated strong communication skills to effectively convey product information, policies, and procedures
  • Analyzed customer data and call logs to identify patterns and trends, contributing to the development of improved customer service strategies
  • Exceptional time management skills by consistently meeting or exceeding shift objectives, resulting in an average of 98% accuracy in order delivery timing
  • Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy
  • Bilingual: Fluent in English and Spanish
  • Cash Handling
  • Exceptional customer service

Communication Skills

You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.

Leadership Experience

I was a manager and a team lead at two of my previous jobs. I made sure the shift flowed and that my team members had everything set up to have a productive day. Being a leader; I had to ensure that I as an individual provided a great example for my team to follow.

Personal Information

Title: Server/Bartender

References

  • Keiarea Dames, Former Coworker, Known for 4 years, 863-326-8026
  • Sarah Tabanji, Childhood Friend, Known for over 10 years, 216-924-6400
  • Carmen Santiago, Associate, Known for over 5 years, 267-588-8007

Timeline

Server/Bartender

Mr. and Mrs. Crab
02.2020 - Current

Sr. Team Lead

Hot N Juicy Crawfish Restaurant
05.2018 - 02.2020

Bartender

Uno's Pizzeria and Grill
04.2016 - 05.2018

HSD -

James Ford Rhodes High School

Massage Therapy -

Sanford Brown College

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Janice Garcia