Leticia Rivero
Newton,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Excelled in guest engagement and beverage preparation, demonstrating exceptional communication and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Server/Bartender
East La
01.2010 - Current
- Greet guests promptly and provide friendly, professional and attentive service.
- Prepare and serve cocktails, mixed drinks, beer, wine and non-alcoholic beverages accurately and efficiently.
- Take accurate food and beverage orders and enter them into the POS system.
- Managed multiple tables and bar guests in high-volume bar and restaurant while delivering efficient and attentive service.
- Set up, stock, clean, and organize bar and service station before, during and after shift.
- Monitored and managed inventory levels of alcohol mixers and garnishes for consistent availability.
- Verify identification and follow responsible alcohol-service procedures.
- Handle cash and credit card transactions and guest tabs accurately.
- Ensure proper measurements and ingredient quality.
- Provided menu recommendations and answered guest questions to enhance customer experience.
- Maintain cleanliness and organization of the bar, glassware, equipment, and service areas.
- Achieved certification in bartending and obtained ABC card to ensure compliance with alcohol service laws.
- Assist with opening and closing duties, including bar setup, breakdown and inventory.
Front Desk Receptionist
B & L Pallets LLC
01.2019 - 01.2024
- Operated multi-line phone system, efficiently directing calls to appropriate personnel.
- Maintained organized and clean front desk area, enhancing visitor experience.
- Responded to emails and other inquiries in a timely manner.
- Scheduled appointments for staff members resulting in improved organization and time management.
- Processed customer payments and invoices.
- Handled financial transactions accurately and efficiently, contributing to revenue goals and financial accountability.
- Managed office supply inventory and placed orders to ensure availability of essential materials.
- Entered data into online systems and databases.
Education
High School Diploma -
Secaucus High School
Secaucus, NJSkills
- Point of sale system
- Cash handling
- Fast-paced Service
- Hospitality service expertise
- Customer service excellence
- Guest Engagement
- Multitasking Abilities
- Shift Coordination
- Attention to detail
- Collaborative teamwork
- Excellent communication
- Relationship building
Languages
- Proficient in English
- Proficient in Spanish
Timeline
Front Desk Receptionist
B & L Pallets LLC
01.2019 - 01.2024
Server/Bartender
East La
01.2010 - Current
High School Diploma -
Secaucus High School