Summary
Overview
Work History
Education
Skills
Timeline
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Dallas Montgomery

Colorado Springs,CO

Summary

Dynamic and results-oriented professional with extensive experience in high-volume dining environments, notably at The Back Porch. Excelled in multitasking and maintaining a professional appearance, ensuring exceptional customer service and guest engagement. Demonstrated proficiency in POS systems and cash handling, alongside a strong work ethic and effective communication skills. Achieved significant improvements in customer satisfaction and operational efficiency. Always looking for room for growth professionally and individually.

Overview

12
12
years of professional experience

Work History

Server/bartender/barback

The Back Porch
Destin, FL
03.2017 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/bartender

Buffalo Wings & Rings - Omaha Ne
Ft. Walton Beach, Fl
09.2018 - 02.2022

Opening duties such as filling condiments for the caddies that the guest will be using. Sweeping and mopping the front of house before the doors are opened. Portioning ranch, bleu cheese, and celery seeing as we’re a wing spot. Getting the sweet and unsweet tea’s ready as well as the soft drink station and making sure cups, napkins, straws, lemons etc… are all stocked up and ready before doors open.

During shift taking orders correctly and double checking that order before putting it in. Whether on the tablet or POS system. Then keeping up with refills on drinks or condiments or whatever the guest may need. Ensuring everything comes out fast and efficiently. Closing duties making sure the sections are completely swept up, cleaned, and mopped once again. And that everything is put away properly so the next shift can come in and and get started right away

Bartender/Barback

Helenback Pizza
Niceville, FL
05.2012 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Longhorns Steakhouse
Destin, FL
03.2017 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Hurricane Grill & Wings | Minnetonka
Niceville, FL
05.2014 - 02.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Welder Certification - Welding

Okaloosa Technical College
Fort Walton Beach, FL
04.2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Suggestive Selling
  • Allergy awareness
  • Beverage Preparation
  • Daily specials memorization
  • Team member support
  • Calm Demeanor
  • Point of sale system
  • Menu item recommendation
  • Check payment processing
  • Server training
  • Menu knowledge
  • Adaptable and Flexible
  • Reliability
  • Multitasking
  • Problem-Solving
  • Cool Under Pressure
  • Time Management
  • Effective Communication

Timeline

Server/bartender

Buffalo Wings & Rings - Omaha Ne
09.2018 - 02.2022

Server/bartender/barback

The Back Porch
03.2017 - 10.2024

Server

Longhorns Steakhouse
03.2017 - 04.2019

Server

Hurricane Grill & Wings | Minnetonka
05.2014 - 02.2017

Bartender/Barback

Helenback Pizza
05.2012 - 04.2014

Welder Certification - Welding

Okaloosa Technical College
Dallas Montgomery