Miles Picardo
Virginia Beach,VA
Summary
With my strong time-management and multitasking skills, I excelled at all my jobs by enhancing guest experiences through exceptional service and efficient use of my resources. My strong work ethic and adaptability, honed across diverse roles, have consistently improved team workflow and customer satisfaction. My strict attention to detail and quick thinking skills in stressful situations allowed me to work on my problem-solving skills and produce accurate solutions. Overall, I am a hard worker who is determined to be my best and give 110% in everything I do.
Overview
8
8
years of professional experience
Work History
Bartender/Server/Barback/Expo/Food Runner
The Shack on 8th
07.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Brought food out to customers as soon as orders were ready.
- Worked the expo line where I ensured menu items were correct to the customers specifications and had their corresponding items before sending out to sell.
- Constantly ensured bars were completely stocked with everything necessary to serve customers and maintain efficiency.
- Cultivated warm relationships with regular customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Engaged in suggestive selling and other sales techniques.
- Established rapport with customers by providing friendly and attentive service.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lawn and Garden Associate
Lowes Home Improvment
05.2020 - 06.2020
- Loaded mulch into customers vehicles and on/off of forklifts, ensuring safety while doing so.
- Restocked all necessary products in the outdoor lawn and garden area.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for and serve customers.
Server/Food Runner/Expo
Princess Anne Country Club
10.2018 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Brought food out to guests as soon as they were ready to go.
- Worked the expo line where I organized food orders and ensured all menu items were correct to the guests specifications with their corresponding items.
Youth Soccer Coach
Virginia Beach Field House
06.2017 - 09.2017
- Taught students soccer skills through a series of games, challenges, drills, and scrimmages.
- Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA05.2024
High School Diploma - Business
Kempsville High School
Virginia Beach, VA06.2020
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Time management
- Problem Solving
- Adaptability
- Attention to Detail
- Quick Learner
- Collaboration
- Critical Thinking
- Conflict Resolution
- Salesmanship
Timeline
Bartender/Server/Barback/Expo/Food Runner
The Shack on 8th
07.2020 - Current
Lawn and Garden Associate
Lowes Home Improvment
05.2020 - 06.2020
Server/Food Runner/Expo
Princess Anne Country Club
10.2018 - 05.2020
Youth Soccer Coach
Virginia Beach Field House
06.2017 - 09.2017
Bachelor of Science - Health Sciences
James Madison University
High School Diploma - Business
Kempsville High School