Kaitlyn (Alex) Hoyt
Greenwood,IN
Summary
Proven team player with a strong work ethic, excelled in high-pressure environments at Chili's Bar And Grill, enhancing guest satisfaction through exceptional customer service and efficient multitasking. Skilled in cash handling and POS systems, consistently prioritized guest engagement, contributing to a significant improvement in service quality and operational efficiency. I'm motivated by engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Always willing to take on new challenges as that is the only way we learn.
Overview
5
5
years of professional experience
Work History
Host, Togo, Expo, Food Runner, Server, Bartender
Chili's Bar And Grill
06.2019 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Warehouse Worker
Nu Genesis
04.2020 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Orientation Conference Associate
Western Michigan University
05.2022 - 07.2022
- Worked varied hours to meet potential students' needs.
- Greeted guests and offered assistance for increased visitation satisfactory
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased potential students' satisfaction by resolving complex issues and providing exceptional help at all times.
Server
Louie's Corner Bar
09.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Chili's Bar And Grill
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Nursing
Western Michigan University
1903 W Michigan Ave, Kalamazoo, MI 49008High School Diploma -
Martinsville High School
1360 E Gray St, Martinsville, IN 4615105.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Team Player
Timeline
Server
Chili's Bar And Grill
02.2024 - Current
Server
Louie's Corner Bar
09.2023 - 11.2023
Orientation Conference Associate
Western Michigan University
05.2022 - 07.2022
Warehouse Worker
Nu Genesis
04.2020 - 08.2020
Host, Togo, Expo, Food Runner, Server, Bartender
Chili's Bar And Grill
06.2019 - 09.2023
No Degree - Nursing
Western Michigan University
High School Diploma -
Martinsville High School
Similar Profiles
Jose RamosJose Ramos
Server/Lead Busser at Chili's Bar and GrillServer/Lead Busser at Chili's Bar and Grill
Jesse DiazJesse Diaz
Server at Chili's Bar and Grill (MIA)Server at Chili's Bar and Grill (MIA)
Isabella NunezIsabella Nunez
Server/ Bartender at Chili's Bar and GrillServer/ Bartender at Chili's Bar and Grill