Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Rivero

Newton,NJ

Summary

Dynamic professional with a proven track record in hospitality and customer service, honed at East La. Excelled in guest engagement and beverage preparation, demonstrating exceptional communication and multitasking abilities. Known for enhancing customer satisfaction and streamlining operations, contributing to a significant increase in efficiency and positive feedback.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure server or bartending position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Server/Bartender

East La
01.2010 - Current

Greet customers, present menus, and take food and drink orders.

Provide recommendations and answer questions about the menu.

Provide attentive and friendly service.

Ensure the food is delivered in a timely manner and coordinating with the kitchen for any issues.

Clean and set up tables before and after service.

Prepare and serve alcoholic and non-alcoholic beverages.

Ensure proper measurements and ingredient quality.

Handle cash and credit card transactions.

Monitor and manage inventory levels of alcohol, mixers, and garnishes.

Check ID's to verify the legal drinking age of customers.

Address and resolve any customer complaints promptly and profesionally.

Receptionist

Fortlee Dental Group
09.2018 - 10.2019

Welcomed patients upon arrival.

Check patients in, verify their information and update records as needed.

Answer and direct incoming calls, and scheduling appointments.

Address patient inquiries and provide information about services and policies.

Communicating with dentist, hygienists, and other staff to ensure smooth operations.

Ordering and managing office and dental supplies.

Managing mail, emails, and any other correspondence.

Processing payments, insurance clams, and other billing inquiries.

Sending appointment reminders, follow-up communications, and patient education materials.

Education

High School Diploma -

Secaucus High School
11 Millridge Rd, Secaucus, NJ 07094
06-1997

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Memory retention
  • High-volume dining
  • Service prioritization
  • Order Accuracy
  • Quality Control
  • Beverage Preparation
  • Menu Memorization
  • Point of sale system
  • Hostess support
  • Reliable and Responsible
  • Warm and Friendly
  • Reliability
  • Multitasking Abilities
  • High Energy and Stamina
  • Team Leadership
  • Problem-Solving
  • Excellent Communication
  • Relationship Building
  • Attention to Detail
  • Teamwork and Collaboration
  • Transactions and Cash Handling

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Receptionist

Fortlee Dental Group
09.2018 - 10.2019

Server/Bartender

East La
01.2010 - Current

High School Diploma -

Secaucus High School
Leticia Rivero