Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Cadro

Tonawanda

Summary

Dynamic and dedicated server with a strong work ethic. Exceptional customer service and cash handling, enhancing guest satisfaction and loyalty. Skilled in inventory management and team collaboration, consistently achieving sales targets while fostering a positive dining experience.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Diligent customer service with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

31
31
years of professional experience

Work History

Server/Bartender

The Howling Rooster
02.2024 - 08.2025
  • Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices..
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Bartender/Manager's Assistant

The Lion & Eagle Pub
05.2021 - 12.2023
  • Server & Bartender at a high pace music venue / bar
  • Managed and overlooked the dining throughout each day
  • Controlled inventory and ordered as needed
  • Prepped. prepared & cooked as needed
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously
  • Set positive tone for entire diing experience as first point of contact for incoming guests.
  • Supported colleagues, collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Contributed to inventory management.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

Server/Bartender/Trainer/Manager

Red Lobster
02.2002 - 05.2021
  • Server & Bartender
  • Controlled Inventory and ordered through reps as needed
  • Performed Cash duties daily
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Accomplished multiple tasks within established timeframes.

Certified Trainer/Server-Bartender/Assistant Manager

Original Roadhouse Grill
06.1997 - 01.2002
  • Server, Bartender, Assistant Manager, Certified Trainer
  • Traveled and Opened up 4 New stores
  • Passionate about learning and committed to continual improvement. Work well in a team setting, providing support and guidance. Built relationships with customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions. Adapted quickly to new technologies implemented at POS systems,
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis. Reconciled cash drawer at start and end of each shift

Server / Bartender/ Certified Trainer

The Olive Garden Restaurant
10.1994 - 06.1997
  • Server & Bartender
  • Traveled as a Certified Trainer and opened up 3 stores
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Starpoint Central School
Pendleton, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Customer service
  • Safe food handling
  • Service prioritization
  • Team collaboration
  • Order management
  • Inventory management
  • Tableside etiquette
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling and management

Timeline

Server/Bartender

The Howling Rooster
02.2024 - 08.2025

Server/Bartender/Manager's Assistant

The Lion & Eagle Pub
05.2021 - 12.2023

Server/Bartender/Trainer/Manager

Red Lobster
02.2002 - 05.2021

Certified Trainer/Server-Bartender/Assistant Manager

Original Roadhouse Grill
06.1997 - 01.2002

Server / Bartender/ Certified Trainer

The Olive Garden Restaurant
10.1994 - 06.1997

Starpoint Central School

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