Haylie Allis
Bartender/Server
Holley,NY
Summary
Driven and customer-focused professional with extensive experience in the hospitality industry, notably at Mark's Pizzeria. Excelled in roles requiring exceptional service and beverage preparation skills, enhancing customer loyalty through memorable interactions and efficient service. Demonstrated strong work ethic and memory retention, significantly contributing to workplace efficiency and customer satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Server/Bartender
Tapped On Main - Mark's Pizzeria
Medina, NY
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Delivery Driver, Kitchen Staff
Mark's Pizzeria
Medina, NY
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Delivery Driver, Kitchen Staff
Mark's Pizzeria
Albion, NY
04.2020 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Contributed to positive workplace culture through strong teamwork, open communication, and commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Barista
Tim Horton
Albion, NY
04.2019 - 06.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Master of Science - Health Administration
SUNY College At Brockport
Brockport, NY 09.2022 - Current
Skills
- Strong Work Ethic
Memory retention
Exceptional customer service
Table Bussing
Supply Restocking
Order Management
Food Running
Cash Handling
Table Setting
Cleanliness standards
Safe Food Handling
Strong Work Ethic
Timeline
Server/Bartender
Tapped On Main - Mark's Pizzeria
04.2023 - Current
Master of Science - Health Administration
SUNY College At Brockport
09.2022 - Current
Delivery Driver, Kitchen Staff
Mark's Pizzeria
03.2022 - Current
Delivery Driver, Kitchen Staff
Mark's Pizzeria
04.2020 - 03.2022
Barista
Tim Horton
04.2019 - 06.2020
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