Alexa Gonzalez
Mesa,AZ
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Front Desk Support
Mesa Community College
09.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Server/Cashier
The Paleta Bar
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kitchen Supervisor
Culvers
10.2021 - 04.2022
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Associate of Applied Science - Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
High School Diploma -
Skyline High School
Mesa, AZ05.2023
Skills
- Effective Planning
- Hospitality Services
- Revenue Management
- Listening Skills
- POS System Operation
- Customer Service Management
- Conflict Management
- Problem-Solving Skills
- Cash Handling
- Multitasking abilities
- Customer service focus
- Telephone etiquette
Hobbies
I love to cook it is what I am most passionate about and I wish to open a restaurant in the future. Since I am studying in a background of business I wish to be able to experience all types of work places.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Support
Mesa Community College
09.2023 - Current
Server/Cashier
The Paleta Bar
04.2022 - Current
Kitchen Supervisor
Culvers
10.2021 - 04.2022
Associate of Applied Science - Business
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Skyline High School