Alexa Gray
St. Petersburg,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer service representative
State of Missouri
Jefferson City, United States
07.2025 - Current
- I answer phone calls and chats to assist customers with any title or registration questions.
- I assist customers with filling out title, personal plates applications.
- Collaborated with team members to improve service delivery and efficiency.
- Utilized state systems to manage case documentation and track progress.
Seams welder
Hitachi
Jefferson City, United States
10.2023 - 07.2025
- I started at Hitachi as an internal builder for small transformers.
- I then signed up to be in weld school, passed and started welding large transformers.
- I ended my career at Hitachi painting transformers.
Produce Associate
Sam's Club
Jefferson City, United States
09.2021 - 10.2023
- Quality checked produce
- Stocked the produce floor, cleaned up any empty boxes.
Material Handler
Scholastic
Jefferson City, United States
09.2020 - 09.2021
- Stocked shelves for orders to be picked.
- Picked large scale orders.
- Collaborated with team members to ensure efficient workflow and safety standards.
- Inspected incoming materials for quality and accuracy before storage.
Site Assistant
YMCA
Jefferson City, United States
08.2019 - 10.2020
- Watched elementary school children after school and during summer.
- Performed daily site inspections to identify any potential hazards or risks.
- Provided customer service to parents, participants, and visitors during before and after school care hours
- Filled out incident reports detailing any accidents or injuries that may have occurred during work hours.
- Provided customer service to on-site personnel, answering questions and providing information as needed.
Education
Cybersecurity - Non-Degree Program - Cyber Security
Coursera
St. Petersburg, FL04-2026
Microsoft IT Specialist - Non-Degree Program -
Coursera
St. Petersburg04-2026
High School Diploma -
Jeerson City High School
Jeerson City, United States01.2018
Skills
- Team collaboration
- Multitasking
- Phone etiquette
- Time management
- Conflict resolution
- Customer support
- Problem-solving
- Communication
- Customer service
Timeline
Customer service representative
State of Missouri
07.2025 - Current
Seams welder
Hitachi
10.2023 - 07.2025
Produce Associate
Sam's Club
09.2021 - 10.2023
Material Handler
Scholastic
09.2020 - 09.2021
Site Assistant
YMCA
08.2019 - 10.2020
Cybersecurity - Non-Degree Program - Cyber Security
Coursera
Microsoft IT Specialist - Non-Degree Program -
Coursera
High School Diploma -
Jeerson City High School