Alexa Hernandez
Elmhurst,IL
Summary
Dynamic and certified lifeguard with a proven track record at Goldfish Swim School, adept in inclusive teaching and demonstrating strong leadership. Excelled in enhancing swimmer engagement and safety, while effectively managing front desk operations. Showcases adaptability, professionalism, and a continuous learning attitude, ensuring high levels of customer satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Goldfish Swim School
Elmhurst, Illinois
01.2024 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted customers, answered general questions and directed to appropriate locations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted in the management of the company's social media accounts.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Swim Instructor
Goldfish Swim School
Elmhurst, Illinois
06.2023 - Current
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Organized and executed water safety courses, emphasizing the importance of safe swimming practices.
Camp Counselor
Leyden Township
Melrose Park, Illinois
06.2023 - 09.2023
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
- Implemented behavior management techniques, fostering a respectful and positive environment.
- Supervised and coordinated work activities of personnel.
- Planned, organized, facilitated and promoted diverse recreational programs.
Education
Associate of Science - DMS
College of DuPage
Glen Ellyn, ILSkills
- Certified lifeguard
- Inclusive teaching methods
- Parent communication
- Curriculum implementation
- Adaptability and dependability
- Strong leadership
- Continuous learning attitude
- Professionalism and punctuality
Certification
- Ellis and Associate Shallow water certified
- Ellis and Associate First Aid certified
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Goldfish Swim School
01.2024 - Current
Swim Instructor
Goldfish Swim School
06.2023 - Current
Camp Counselor
Leyden Township
06.2023 - 09.2023
Associate of Science - DMS
College of DuPage