DANIELA PALMA
Simi Valley
Summary
Thrives on learning new skills quickly and approaches daily challenges with superior work ethic with excellent communication, multitasking and prioritization skills, flexibility and openness to changing needs. Fluent abilities in Spanish. Dynamic professional with extensive experience at Simi Valley YMCA, excelling in team leadership and customer service. Proven ability to enhance student engagement through creative teaching methods and promote safety as a certified Lifeguard, Swim Instructor and Enrichment Instructor. Skilled in problem-solving and strategic planning, fostering inclusive environments for diverse learners. Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction; energetic and organized. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Weastlake Athletic Club
Westlake
01.2026 - 05.2026
- Greeted members and guests with a friendly and welcoming demeanor.
- Managed phone inquiries, providing information about club services and programs.
- Scheduled appointments for personal trainers and fitness classes efficiently.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Enrichment Teacher
Simi Valley YMCA
Simi Valley
04.2024 - 04.2026
- Implemented differentiated instruction techniques to accommodate diverse learning styles, ensuring equitable access to content for all students.
- Boosted student engagement by incorporating hands-on activities, group work, and creative projects into the curriculum.
- Evaluated student progress regularly using formative and summative assessments, adjusting instruction accordingly for optimal results.
- Promoted a culture of inquiry within the classroom by encouraging students to ask questions, think critically, and explore multiple perspectives on topics of study.
Cashier / Representative
Elegant Garden Nursery
Moorpark
08.2025 - 12.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer.
Kid Zone Attendant
YMCA
Simi Valley
03.2024 - 12.2025
- Supervised children's activities in a safe and engaging environment.
- Facilitated group games and organized recreational activities.
- Monitored behavior and ensured adherence to safety protocols.
Lifeguard/Swim Instructor
YMCA
Simi Valley
04.2022 - 12.2025
- Monitored pool areas for safety and enforced rules consistently.
- Responded promptly to emergencies and provided first aid as needed.
- Maintained cleanliness and organization of pool facilities and equipment.
- Instructed swimming techniques to diverse age groups in structured classes.
- Developed lesson plans tailored to individual skill levels and goals.
- Recognized danger and reacted calmly to mitigate risk.
Youth and Family Program Lead
Simi Valley YMCA
Simi Valley
12.2024 - 12.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Arts - Design/Business Management
Moorpark College
Moorpark, CA 04.2025 - 05.2026
Clinical Nurse Assistant
PMCI School of Nursing
03.2024 - 05.2024
Santa Susana High School
Simi ValleySkills
- Fluent in Spanish
- CPR & AED Certified
- First Aid
- Lifeguard Certification
- CNA certification
- Team collaboration
- Data entry
- Lesson planning
- Conflict resolution
- Instructional techniques
- Customer service and communication skills
- Safety supervision
- Workforce management
- Staff training and development
- Decision-making
- Team leadership
- Schedule management
Timeline
Front Desk Receptionist
Weastlake Athletic Club
01.2026 - 05.2026
Cashier / Representative
Elegant Garden Nursery
08.2025 - 12.2025
Associate of Arts - Design/Business Management
Moorpark College
04.2025 - 05.2026
Youth and Family Program Lead
Simi Valley YMCA
12.2024 - 12.2025
Enrichment Teacher
Simi Valley YMCA
04.2024 - 04.2026
Kid Zone Attendant
YMCA
03.2024 - 12.2025
Clinical Nurse Assistant
PMCI School of Nursing
03.2024 - 05.2024
Lifeguard/Swim Instructor
YMCA
04.2022 - 12.2025
Santa Susana High School