Selene Palacios
North Highlands,CA
Summary
Dynamic Front Desk Receptionist with proven expertise at Family medicine, excelling in patient interaction and appointment scheduling. Demonstrated ability to enhance operational efficiency through effective multi-line phone management and meticulous data entry. Bilingual in Spanish, I deliver exceptional customer service while ensuring compliance with HIPAA regulations and maintaining patient confidentiality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Family Medicine and Ambulatory Care
11.2023 - Current
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate staff and addressing patient inquiries promptly.
- Scheduled appointments using electronic health record (EHR) systems, optimizing provider calendars for maximum efficiency.
- Maintained patient confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Processed insurance verifications and patient payments accurately, reducing billing discrepancies and streamlining collections.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Referral coordinator
- Responsible for the organization and processing of referrals in a timely manner.
- Trained new employees
- Cooding and billing
Education
High School Diploma -
Center Unified Adult School
Antelope, CASkills
- Patient interaction
- Multi-line phone management
- Appointment scheduling
- Electronic health records
- Customer service excellence
- Fluent in Spanish
- Data entry accuracy
- Problem-solving skills
- Attention to detail
- Work independently, as well as be part of the team
- Listening skills
- Verbal and written communication
Certification
- BLS-Basic Life Support
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Family Medicine and Ambulatory Care
11.2023 - Current
High School Diploma -
Center Unified Adult School