Briana Cruz
Cape Coral,FL
Summary
Dedicated and skilled esthetician with a strong customer service background. Seeking to leverage my skills and certifications in a dynamic and growth-oriented environment.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
1
1
Certification
Work History
Front Desk Receptionist
St. Paul's Community Development Corporation
Paterson, NJ
- Greeting and assisting visitors with a friendly and welcoming demeanor
- Answering phone calls and directing inquiries to the appropriate staff members
- Maintaining an organized reception area, including managing files and documentation
- Providing information about available services and resources to clients
- Assisting with administrative tasks, such as data entry and record keeping
Cashier
Burger King
Clifton, New Jersey
- Served customers efficiently and courteously
- Prepared food items according to customer orders and supervisor instructions
- Built a loyal clientele through friendly interactions and consistent appreciation
- Managed cash register operations, including opening and closing duties
Child Care Provider
The Clifton Little School
Clifton, NJ
- Provided care for children ages 1.5-4, including setting routines and ensuring cleanliness
- Developed and encouraged age-appropriate learning and socialization skills
Sales Associate
Jako Enterprises (Snipes)
Clifton, New Jersey
- Greeted customers and identified their needs to provide tailored suggestions
- Maintained store cleanliness and organization while restocking merchandise
- Assisted in theft prevention measures
Guest Services Associate
European Wax Center
- Greeted guests and managed appointment bookings
- Maintained organization standards and cleanliness within the center
- Oversaw the flow of guests, ensuring a pleasant experience
ToGo Specialist
Olive Garden
- Efficiently managing phone orders and accurately entering them into the system
- Preparing and packaging food items for takeout with attention to quality and presentation
- Delivering exceptional customer service by addressing inquiries about the menu and providing informed recommendations
- Maintaining a clean and organized workspace to ensure a pleasant environment for both staff and customers
Education
Esthetician License -
TSPA
Fort Myers, FL12-2024
High School Diploma -
Clifton High School
Clifton, New Jersey 06-2024
Skills
- Fluent in Spanish
- Fluent in English
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Proficient in Zenoti
- Strong customer service skills
- Strong communication skills
- Customer service
- Administrative skills
Certification
- Red Cross Child Care Certification
- CPR Red Cross Certification
- New Jersey Seal of Biliteracy (Spanish)
- Dermaplaning Certified
- Lash Lift & Brow Lamination Certified
- Lash Extensions Certified
Volunteer Experience
Adopt A Family (St. Paul's Community Development Corporation), Volunteer, 2011 - 2020, Organized Christmas events for low-income families., Created handmade letters and wrapped gifts for distribution.
Timeline
Front Desk Receptionist
St. Paul's Community Development Corporation
Cashier
Burger King
Child Care Provider
The Clifton Little School
Sales Associate
Jako Enterprises (Snipes)
Guest Services Associate
European Wax Center
ToGo Specialist
Olive Garden
Esthetician License -
TSPA
High School Diploma -
Clifton High School